ARIEL GIBBS
Levittown
Summary
Adaptable student with knowledge of conflict resolution, customer communications and order processing. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals. I am looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company. I flourish in areas of work in which I must communicate with customers daily, resolve issues, and grant satisfaction to others. I have a reliable memory, and can often point out my mistakes and act upon them. I am a quick learner and can adapt to anything around me very quickly.
Overview
8
8
years of professional experience
Work History
Beauty Advisor
Ulta Beauty Inc
2424 Lincoln Hwy STE 150, Langhorne, PA 19047
12.2023 - 03.2026
- Advised clients on skincare and makeup products, enhancing customer satisfaction and loyalty.
- Conducted product demonstrations to showcase features and benefits, driving sales engagement.
- Managed inventory levels, ensuring optimal stock availability and reducing product shortages.
- Collaborated with team members to create visually appealing displays that increased foot traffic.
- Implemented promotional strategies to maximize sales during seasonal events and special promotions.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Followed up with customers to increase satisfaction with purchases and services.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
- Utilized social media platforms to promote store events and exclusive offers, expanding customer base.
- Fostered welcoming store atmosphere, encouraging longer customer visits and higher spend per visit.
- Resolved customer complaints with empathy and efficiency, preserving brand reputation.
- Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
- Educated customers on latest beauty trends and products, leading to informed purchase decisions.
- Reason for leaving: Family issues.
CASHIER
Kentucky Fried Chicken
Fairless Hills, PA
01.2019 - 07.2023
- Worked daily in cash handling.
- Worked daily in professional customer service.
- Customer friendly and worked well with others.
- Worked well under high pressure during large rushes and efficiently meet the daily goal.
- Can quickly adapt to new rules.
- Served as partner and team member to achieve compliance objectives.
- Reviewed learner evaluations and feedback for continuous professional development and self-improvement.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register, ensuring accurate cash handling procedures.
- Resolved customer issues promptly to enhance satisfaction levels.
- Collaborated with team members to optimize workflow during peak hours.
- Implemented inventory control measures to minimize waste and loss.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Reason for leaving: Covid-19 (A 2nd time)
CASHIER
Julio’s Pizzeria
Levittown, PA
02.2018 - 03.2020
- Greeted and informed customers of products, fostering positive store experiences.
- Maintained inventory and store visual presentation to meet customer needs.
- Built and maintained positive working relationships with co-workers.
- Resolved and de-escalated issues to address customer concerns.
- Maintained cash accuracy by working with supervisor to correct deficiencies.
- Enforced store safety and cleanliness standards, reducing hazards.
- Provided efficient and courteous service to customers.
- Processed cash, check and credit cards for customer purchases.
- Bagged or boxed merchandise and prepared packages for shipment.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Provided product information and resolved concerns to assist customers.
- Provided exceptional customer service in fast-paced environments.
- Maintained cleanliness and organization of work and dining areas.
- Reason for leaving: Covid-19
Education
HIGH SCHOOL DIPLOMA -
Pennsbury High School
Levittown, PA06-2023
Skills
- Customer Transactions
- Professionalism
- Merchandise Packaging
- Inventory Stocking
- Feedback Awareness
- Quick Task Performance
- Customer Relations
- Cash Register Operation
- Cooperative Attitude
- Billing and Payment Processing
- Identification Checks
- Customer Assistance
- Customer Loyalty
- Goal Achievement
- Positive Attitude
- Collaborative Skills
- Cooperative Relationships
- Return and Exchange Processing
- Danger and Hazard Awareness
- Time Management
- Creative Problem Solving
- Problem Solving
- Inst of Eng
- Negotiation
- Answering Customer Questions
- Engaging and Educating
- Active Listening
- Social Awareness
- Customer Care Management
- Stocking and Replenishing
- Payment Collection
- Advertising Techniques
- Guest Flow
- Checking Out Customers
- Suggestive Selling
- Seating Carry
- Critical Thinking
- Detail Orientation
- Stocking
- Coordination
- Grilling
- Time management skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
Timeline
Beauty Advisor
Ulta Beauty Inc
12.2023 - 03.2026
CASHIER
Kentucky Fried Chicken
01.2019 - 07.2023
CASHIER
Julio’s Pizzeria
02.2018 - 03.2020
HIGH SCHOOL DIPLOMA -
Pennsbury High School