Ariel Glessner
Berlin
Summary
Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Lead Waiter
Dew Drop Inn
Manns Choice
03.2020 - Current
- Led team of waitstaff to ensure efficient service during peak hours.
- Trained new employees on menu knowledge and customer service techniques.
- Coordinated dining room setup and maintained cleanliness standards.
- Assisted in resolving customer complaints with professionalism and empathy.
- Calculated charges, issued table checks, and collected payments from customers.
COTA-L
Advantage Care
Richland
12.2020 - 05.2023
- Collaborated with occupational therapists to enhance patient rehabilitation strategies.
- Conducted functional assessments to evaluate patient progress and needs.
- Assisted in implementing individualized treatment plans for patients.
- Educated patients and families on therapeutic exercises and goals.
- Documented patient interactions and progress in electronic health records.
- Supported team initiatives to improve patient care and satisfaction levels.
Education
Associate of Applied Science - Occupational Therapy
Allegany College of Maryland
Cumberland, MD 01.2013 - 08.2015
Skills
- Order management
- Customer complaint resolution
- Cash handling
- Team leadership
- Training and mentoring
- Effective communication
- Attention to detail
- Time management
- Positive demeanor
Timeline
COTA-L
Advantage Care
12.2020 - 05.2023
Lead Waiter
Dew Drop Inn
03.2020 - Current
Associate of Applied Science - Occupational Therapy
Allegany College of Maryland
01.2013 - 08.2015