Ariel Maslow
Philadelphia
Summary
Developed skills in fast-paced, customer-focused environment, with strong abilities in communication and problem-solving. Demonstrates adaptability and results-oriented mindset. Looking to transition into new field and leverage these transferable skills effectively.
Overview
4
4
years of professional experience
Work History
Case Management Lead Representative
Evernorth Health Services
01.2023 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Collaborated with cross-functional teams to enhance crisis-intervention effectiveness.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Trained new customer service representatives on best practices, policies and procedures.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Consistently exceeded performance goals related customer service metrics.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all provider & member inquiries.
Recruitment Intern
US MortgageLine
05.2021 - 08.2021
- Streamlined recruitment processes for increased efficiency, implementing a centralized applicant tracking system.
- Increased diversity within the organization by actively participating in targeted recruiting initiatives.
- Optimized recruitment advertising strategies, monitoring performance metrics to inform future campaigns.
- Facilitated successful onboarding experiences for new hires, coordinating orientation sessions and training materials.
- Assisted with writing job postings and job descriptions for boards.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
Education
Bachelor of Arts - Psychology
Temple University
Philadelphia, PA05-2022
Skills
- Data entry proficiency
- Teamwork and collaboration
- Multitasking Abilities
- Attention to detail
- Problem-solving abilities
- Active listening
- Conflict resolution
- Interpersonal skills
- Adaptability
- Microsoft Office Suite
- Excellent verbal and written communication
Timeline
Case Management Lead Representative
Evernorth Health Services
01.2023 - Current
Recruitment Intern
US MortgageLine
05.2021 - 08.2021
Bachelor of Arts - Psychology
Temple University
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