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Ariela Lopez
Panama City,Panama City
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over five-year career with DHL. Goal-oriented with distinguished experience in LSHC Industry and proven leadership abilities. Strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Committed to streamlining procedures while optimizing employee talent.
Overview
17
17
years of professional experience
2
2
Certification
Work History
Major Account Manager
DHL Express Panama
Panama City, Panama City
01.2017 - Current
- Worked with channel and alliance partners on joint marketing and sales opportunities.
- Built senior executive relationships at target accounts and aligned solutions to business needs.
- Identified opportunities for growth within Panamanian territory and collaborated with sales and operational teams to reach sales goal.
- Hired, supervised and coached three direct employees on sales strategies to optimize performance.
- Managed accounts to retain existing relationships and grow share of wallet.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Implemented systems and procedures to increase sales, including development of incentive plans for sales force to accelerate closing processes.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Determined revenue growth opportunities and enhanced service levels by closely monitoring developments in assigned accounts.
Product and Project Manager
Banco Lafise Panama
Panama City, Panama
02.2014 - 01.2017
- Prioritized roadmap in order to achieve product goals and metrics.
- Championed customer experience through expert analyzation and communication.
- Spearheaded collaborative efforts to bring products to market.
- Collaborated with sales, marketing and support teams to launch products on time and within budget.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Supported marketing teams, creating, deploying and optimizing campaigns for clients.
Branch Manager
Banco General Costa Rica
San Jose, Costa Rica, San Jose
01.2011 - 12.2013
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Protected company assets with strategic risk management approaches.
- Ensure the Branch operation in strict compliance with the laws and regulations that govern the banking system to protect the interests of customers, shareholders and employees.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
Education
MBA - Commercial And Marketing Directing
ENEB - Escuela De Negocios De Barcelona
Barcelona, Spain2024
Licenciatura in Business Administration - International Business Management
Universidad Interamericana De Costa Rica
Heredia, Costa Rica01.2002
Skills
- Sales Projections and performance evaluations
- Staff Training and Development
- Decision Making
- Time Management and Conflict resolutions
- Relationship Building
- Verbal and Written Communication
- Presentations and Public Speaking
- Customer Portfolio Management with focus on Enterprise Sales
Accomplishments
- Orchestrated successful sales strategies, generating revenue by 10% over the annual budget 2021.
- Champion of LSHC Industry, leading the commercial strategy 2020-2021. Achieved increasing the pipeline by 30% through sales activities and operational efficiency.
- Leadership in CSR initiatives recognized as a Go Green Ambassador for the Americas Region in 2021.
- Sales Champions Club - Best Performer Commercial MMT team (PA): Q4-2019, Q3-2021, Q4-2021
Certification
- Go Green Certified International Specialist
- First Choice - Certified Master Bronze
- CIS Trainer - Sales tools and processes (SLNB, GSIP+, GCPT)
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