Arin Butts
Harrisburg
Summary
Qualified paraprofessional with robust background in supporting classroom activities and fostering student growth. Proven track record in assisting teachers with lesson preparations and managing classroom environments. Demonstrated ability to effectively communicate and collaborate with both students and educators.
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Paraprofessional
Steelton Highspire School District
Steelton, PA
11.2023 - Current
- Supported classroom instruction by assisting teachers with lesson delivery and student engagement.
- Adapted educational materials to meet diverse learning needs of students.
- Collaborated with special education staff to implement individualized education plans (IEPs).
- Monitored student behavior and provided guidance to promote a positive learning environment.
- Facilitated communication between teachers, parents, and support staff to enhance student success.
- Developed strong relationships with students, fostering trust and encouraging academic growth.
- Trained new paraprofessionals on best practices for supporting instructional activities.
- Participated in professional development workshops to refine skills and improve educational strategies.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Call Center Representative
Renewal By Anderson
Camp Hill, PA
04.2021 - 12.2022
- Managed high-volume inbound calls to address customer inquiries and provide product information.
- Resolved customer issues efficiently, ensuring satisfaction and retention through effective communication.
- Trained new team members on best practices and procedures to enhance overall service quality.
- Collaborated with sales teams to ensure accurate order processing and timely follow-ups for leads.
Front Desk Associate
Gold’s Gym
Harrisburg, Pa
06.2017 - 12.2019
- Assisted customers as needed along with providing support with inquiries about the gym operations and policies and troubleshooting issues and concerns.
- Leverage basic understanding of accounting principles, cash processing procedures and computer skills to support customer needs.
- Served as key point of contact for management when filling in last minute shifts last minute shift.
Kids Club Attendant
Gold’s Gym
Harrisburg, Pa
01.2017 - 01.2019
- Cared for children in a defined area of the gym for the attending member(s).
- Interacted with the children in a positive and age appropriate manner.
- Organized and participated in recreational and educational activities, such as games, drawing, handicrafts, and reading to children.
- Maintained discipline with the children and initiate other measures to control behavior.
- Kept security records on individual children ensuring that all children have a registration form on file.
- Organized and stored toys and materials to ensure order in Kids Club area.
- Supported children’s emotional and social development, encouraging understanding of others and supporting positive self-concepts.
Education
High School Diploma -
Susquehanna Township High school
Skills
- Over 4 years of customer service experience
- CPR and First Aid Certified
- Familiar with Microsoft Word, Excel, PowerPoint and Access
- Behavior management
- Effective communication
- Small group and individual assistance
- Calm and patient demeanor
- Data collection
- Patient
- Computer skills
- Instructional support
- Documentation
Accomplishments
- Developed course plans aimed at meeting academic, intellectual and social needs of each student.
- Supported 6 classroom teachers in implementing a developmentally-appropriate curriculum for a group of 8 students.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved completion award by completing small academic groups with accuracy and efficiency.
Certification
- Safety Care Training - 2 weeks
Timeline
Paraprofessional
Steelton Highspire School District
11.2023 - Current
Call Center Representative
Renewal By Anderson
04.2021 - 12.2022
Front Desk Associate
Gold’s Gym
06.2017 - 12.2019
Kids Club Attendant
Gold’s Gym
01.2017 - 01.2019
High School Diploma -
Susquehanna Township High school