Arin Casanova
Audubon
Summary
Professional with strong background in guest interactions and learning from guest feedback. Highly skilled in conflict resolution, communication, and problem-solving, ensuring guest satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving positive outcomes for clients/ guests through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Experienced in economic sourcing of supplies and price comparing to produce kits in bulk for the unhoused.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hygiene and Harm Reduction kit coordinator
South Philly Punks with Lunch
11.2021 - 08.2025
- Work behind the scenes to make sure 450 safer smoking kits and safe injection kits are produced every week. One of only 4 paid employees of this nonprofit. Interact on the streets directly with our guests to ensure they're clothed, fed, and have the tools to use drugs more safely without spreading disease.
- Knowledge about the cheapest most efficient ways to order bulk supplies to feed, clothe, and provide safer use supplies to hundreds of neighbors each week
- Managed inventory systems to track resources accurately, minimizing waste and improving supply chain effectiveness
- Mentored junior members, enhancing team performance through skill development and knowledge sharing
- Ability to interact with our most at risk neighbors in various states of crisis and treat people with respect and humanity, no matter how they interact with volunteers and the supplies provided to them
Dog walker and house sitter
Rover
09.2021 - Current
- Work directly with clients to coordinate care for their animals and homes. 30+ rave reviews on Rover that confirm that I was courteous, reliable, and trustworthy in an unsupervised role inside people’s homes
- Direct customer service experience with people who care for their animals like children
Retail Associate, Cashier, Stocker, Social Media
Style Encore
02.2020 - 06.2021
- Worked as a cashier and general store maintenance, including restocking and organizing clothes, as well as cleaning.
- Served as a clothes buyer, examining the clothes customers bring to sell to us and determining the price to offer them. Delicately handling giving the customer an offer or telling them that we have to pass on their clothes.
- Operated online stores including Shopify, Facebook marketplace and Instagram, as well as updating social media platforms for the company.
- Ability to operate a cash register
Waiter/ Cook
Shannondell at Valley Forge
04.2016 - 06.2018
- Served as a food runner carrying heavy trays of gourmet food. Served as a waiter taking residents' full dinner order and preparing their appetizers, drinks, and desserts, while maintaining table settings by removing courses and replacing glassware and utensils, promptly and courteously.
- Worked as an omelet chef. Prepping and breaking down all of the ingredients required and cooking stations, as well as communicating directly with residents to take their orders and prepare their omelets professionally right in front of them. Carved prime rib for residents on a buffet, taking their requests on thickness and temperature while maintaining a friendly demeanor.
- Fantastic customer service skills from years of communicating with and pleasing the wealthy elderly
- To-go order preparation, food spoilage prevention
- Maintenance/ sanitation of a massive 5-star dining kitchen, restaurant, and buffet
Education
Associate's degree - Psych
Montgomery County Community College
Blue Bell, PA01-2021
Associate of Science -
The University Of Pittsburgh
Pittsburgh, PA01-2023
Skills
- Proficient in the entire Adobe suite, including graphic design, photography, and podcasting
- Highly proficient in art and any creative task
- Adept in customer relations from waiting tables, dog walking, and interacting with high-risk unhoused people and providing them with life-saving supplies
- Conflict and complaint resolution
- Relationship building
- Economic sourcing of materials
Certification
ServSafe, CPR, and Narcan trained
Timeline
Hygiene and Harm Reduction kit coordinator
South Philly Punks with Lunch
11.2021 - 08.2025
Dog walker and house sitter
Rover
09.2021 - Current
Retail Associate, Cashier, Stocker, Social Media
Style Encore
02.2020 - 06.2021
Waiter/ Cook
Shannondell at Valley Forge
04.2016 - 06.2018
Associate's degree - Psych
Montgomery County Community College
Associate of Science -
The University Of Pittsburgh
Similar Profiles
Ajani RobinsonAjani Robinson
Bartender at K-Pot South PhillyBartender at K-Pot South Philly
Vanessa EverhartVanessa Everhart
Server at South Philly Cheese SteakServer at South Philly Cheese Steak
Cing Kop LunCing Kop Lun
Patient Service Representative at South Philly East Health and WellnessPatient Service Representative at South Philly East Health and Wellness
Allyson MillerAllyson Miller
Assistant Project Manager at Interior Painting Plus LLCAssistant Project Manager at Interior Painting Plus LLC
Lauren CaponeLauren Capone
Critical Care Registered Nurse at Hospital of the University of PennsylvaniaCritical Care Registered Nurse at Hospital of the University of Pennsylvania