Arlene Zimmerman
Ligonier
Summary
Vast experience in all aspects of the travel business since it has spanned a 50 year career.
Organized and efficient Travel Agent focused on putting clients at ease and creating a positive travel experience. Exceptional problem solving and conflict resolution skills.
Overview
60
60
years of professional experience
Work History
Travel Consultant
Expertise Travel Service
06.2005 - Current
Presently a vacation relief agent and an outside sales agent, for the last six years. Prior to that an inside leisure agent and convention agent for four years.
Assistant to John Rosenmayer
Altour Classic Cruise and Travel
10.1999 - 06.2005
Inside travel agent to many high-end clients and famous people. Booked FIT'S as well as aided top travel agent, John Rosenmayer, in group and corporate travel. Proficient in Sabre Systems.
Leisure Travel Specialist
Arcade Travel Service
12.1991 - 10.1999
Specialized in vacation and pleasure travel, as well as servicing several commercial accounts. Proficient in Apollo Systems.
Manager
Travel Agents International
10.1990 - 09.1991
Managed a small agency with three people. Helped promote new accounts and developed advertising promotions.
Leisure Travel Consultant
Incredible Places, Inc.
07.1984 - 10.1990
Specialized in Hawaii, Mexico and Caribbean Travel. Enhanced departmental performance by reorganizing the leisure department according to specialized area's of expertise.
Senior Vacation Travel Consultant
Word Wide Travel Service
10.1978 - 06.1984
Specialized in vacation and leisure travel. Proficient in Sabre, Apollo and Pars System. Reorganized the central information files for the agency.
Manager
Jackson Hole Travel Service
06.1972 - 10.1978
Managed the agency and supervised four employees. Promoted National Park Tours and Float Trips. Compiled ATC and Amtrak Sales Reports. Help compose advertising promotions.
Reservationist
United Airlines, Inc.
09.1969 - 06.1972
Telephone sales agent for airline, hotel and car rentals. Acting Supervisor on occasion.
Unit Supervisor
Allegheny Airlines, Inc.
04.1966 - 09.1969
Supervised thirty reservationists. Elevated group performance from last place to first place within the organization.
Inventory Control Agent
North Central Airlines
04.1965 - 06.1966
Kept track of how many seats sold on all of their flights. Advised when flights were oversold. Overnight shift work.
Education
Airline Trade School - Travel
Gail Institute
Minneapolis, MN1965
Junior college prep - Physical Education
Lock Haven State College
Lock Haven PAHigh School Diploma - undefined
Connellsville Area High School
Connellsville, PA1963
Skills
- Customer service specialist
- Friendly
- Calm under pressure
- Flexible
- Passion for travel
- Energetic and enthusiastic
- Courteous demeanor
- Active listening skills
- Time management
Additional Information
Currently working at Kohl's Jewelry Department, part time seasonal work.
Timeline
Travel Consultant
Expertise Travel Service
06.2005 - Current
Assistant to John Rosenmayer
Altour Classic Cruise and Travel
10.1999 - 06.2005
Leisure Travel Specialist
Arcade Travel Service
12.1991 - 10.1999
Manager
Travel Agents International
10.1990 - 09.1991
Leisure Travel Consultant
Incredible Places, Inc.
07.1984 - 10.1990
Senior Vacation Travel Consultant
Word Wide Travel Service
10.1978 - 06.1984
Manager
Jackson Hole Travel Service
06.1972 - 10.1978
Airline Trade School - Travel
Gail Institute
Junior college prep - Physical Education
Lock Haven State College
High School Diploma - undefined
Connellsville Area High School
Reservationist
United Airlines, Inc.
09.1969 - 06.1972
Unit Supervisor
Allegheny Airlines, Inc.
04.1966 - 09.1969
Inventory Control Agent
North Central Airlines
04.1965 - 06.1966
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