
Compassionate healthcare professional experienced in patient care, customer service, and direct support roles. Currently, a Nursing Assistant at York Hospital with WellSpan Health, I provide patient-centered care in a fast-paced environment. Bilingual in English and Spanish, I excel in communication, problem-solving, and working with diverse populations, while delivering exceptional support and adapting to changing priorities in high-pressure situations.
* Provide direct patient care in a fast-paced hospital setting.
* Communicate with patients, families, and healthcare staff to ensure quality care.
* Document patient information accurately while maintaining HIPAA compliance.
* Respond to patient needs with professionalism, empathy, and attention to detail.
* Provided daily care and support while ensuring safety and well-being.
* Maintained accurate documentation and communicated regularly with families.
* Managed multiple responsibilities in a fast-paced environment.
* Supported children and families through effective communication and care.
* Maintained records and followed confidentiality requirements.
* Collaborated with team members to ensure a safe and supportive environment.
* Delivered excellent customer service in a high-volume environment.
* Resolved customer concerns professionally and efficiently.
* Processed orders accurately while managing multiple tasks.
* Customer Support
* Bilingual (English & Spanish)
* Phone, Email & In-Person Communication
* Problem Solving
* Documentation & Record Keeping
* HIPAA Compliance
* Data Entry
* Time Management
* Multitasking
* Team Collaboration
* Customer Service
* Attention to Detail
* Outlook/ Teams
* Microsoft office