Arneatha Short
Coatesville
Summary
Dynamic Office Administrator with a proven track record at United Family Community Corp., excelling in customer engagement and time management. Enhanced operational efficiency through meticulous file maintenance and effective scheduling. Recognized for resolving customer inquiries with empathy, fostering loyalty and satisfaction. Committed to delivering exceptional administrative support and maintaining a productive work environment.
Overview
9
9
years of professional experience
Work History
Office Administrator
United Family Community Corp.
06.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Caregiver
Jerisha Pernsley
01.2018 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Customer Service Representative
Capitol Blue Cross
01.2017 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Business Administration
Advance Career Traianing
Atlanta, GAHigh School Diploma -
Coatesville Area Sr High Cash
Coatesville, Pa06-1990
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Customer engagement
- Verbal communication
- Bookkeeping
- Telephone reception
- Scheduling appointments
- Calendar management
- Word processing
- Business administration
- File maintenance
Timeline
Office Administrator
United Family Community Corp.
06.2025 - Current
Caregiver
Jerisha Pernsley
01.2018 - Current
Customer Service Representative
Capitol Blue Cross
01.2017 - 10.2018
Business Administration
Advance Career Traianing
High School Diploma -
Coatesville Area Sr High Cash
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