Artecia Johnson
Telford
Summary
Fresh and enthusiastic Customer Service Professional with over five years of experience, including Travel Industry, seeking an opportunity to make a positive impact on the company's goal. Acknowledged as "Total Quality Customer Service Professional" with extensive communication skills coupled with a friendly, confident, and even-keeled personality that compliments all customer service atmospheres.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner/CNA Instructor
Viola Loving Hands Services
05.2023 - 01.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Ticket Agent
Amtrak Railroad
01.2020 - 03.2023
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Assistant Waitress
Norwegian Cruise Line (Pride of America)
03.2017 - 10.2017
- Satisfied customers with fast, friendly food service.
- Handled high-volume shifts without compromising service quality.
- Managed multiple tables efficiently, demonstrating strong multitasking skills.
- Followed safety, sanitization and food handling guidelines.
Education
No Degree - Business Adminstration
Bucks County Community College
01-2018
Archbishop Prendergast High School
Drexel Hill06-2010
Skills
- Customer Service
- Money Handling
- Typing 65 WPM
- Sales
- Microsoft Office (Word, Excel, Powerpoint, Outlook)
- Communications
- Quickbooks
Certification
CPR/First Aid Certified (Adult/Pediatric)
Home Health Care Certified
Certified Nursing Assistant
Trauma I and II Certified
Timeline
Owner/CNA Instructor
Viola Loving Hands Services
05.2023 - 01.2025
Ticket Agent
Amtrak Railroad
01.2020 - 03.2023
Assistant Waitress
Norwegian Cruise Line (Pride of America)
03.2017 - 10.2017
CPR/First Aid Certified (Adult/Pediatric)
Home Health Care Certified
Certified Nursing Assistant
Trauma I and II Certified
No Degree - Business Adminstration
Bucks County Community College
Archbishop Prendergast High School
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