Artesia McPhail
Easton
Summary
Dedicated Customer Service professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Teacher's Assistant
Plainfield Public Schools
02.2021 - Current
- Assist with supervision of students of Special Needs, grades pre-k through 4th
- Collaborated with cross-functional team of educators and professionals to develop dynamic lesson plans tailored to diverse learning needs, resulting in a 20% increase in student engagement and a 15% improvement in overall academic performance
- Monitor student progress and achievements
- Developed tailored learning plans for 15 students, addressing their individual needs and learning styles, resulting in a 40% increase in comprehension and retention of material
- Ensure physical independence of children by providing appropriate space.
Data Entry Representative
TRC Staffing Agency
12.2018 - 02.2021
- Third party relationship with PSE&G
- Consolidated paper & digital spreadsheets, ensuring systematized storage with a 50% reduction in retrieval time
- Typing 40-50 wpm
- Identified and corrected data entry errors to prevent duplication across systems
- Answering customer inquiries, regarding the products and pricing of Electric/Gas and monitoring payment logs and refunds
- Organized data entry work orders, including purchasing, shipping, receiving and other administrative tasks
- Manage up to 3 phone lines, resolving customers' complaints in under 4 mins
- Processed 800-1000 calls monthly.
Financial Consultant
Public Consultant Group
07.2015 - 10.2018
- Remotely assist participants with physical and mental disabilities
- Collaborate with Participants to establish understanding of program guidelines
- Provide direct instructions on how to navigate the program's online support system, i.e financial management systems, time sheets and technology training for perspective hires
- Support 80% of incoming participants with monthly in-person/phone enrollment activities
- Managed data entry and database by updating 100 participants' information, using Excel and the company portal
- Work in conjunction with numerous insurance companies to provide proper placement for the participant (i.e BCBS, AmeriHealth, Aetna, Medicare).
Education
BA in Visual Arts -
Lincoln University
Lincoln University, PA05.2013
Diploma -
Plainfield High School
Plainfield, NJ06.2008
Skills
- Customer Service (10 years)
- RF Scanner
- Type 50 WPM
- Customer support
- Education
- Rocket Lawyer
- QuickBooks
- Microsoft Office
- Early Childhood Education
- Claims Appeal Procedures
- Data Processing
- Proofreading
- Administrative Support
- Spreadsheet Management
- Classroom Management
- Materials Preparation
- Student Engagement
- Instructional support
- Safety Guidelines
- Progress Reporting
- Special Education Assistance
- Behavior Management
- Data accuracy
- File Management
- Maintains confidentiality
Personal Information
Title: Data Entry Clerk
Timeline
Teacher's Assistant
Plainfield Public Schools
02.2021 - Current
Data Entry Representative
TRC Staffing Agency
12.2018 - 02.2021
Financial Consultant
Public Consultant Group
07.2015 - 10.2018
BA in Visual Arts -
Lincoln University
Diploma -
Plainfield High School
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