Arturo Alexis Santos
MBA - Industrial Engineer
Panamá,Panamá City
Summary
+ 11 yrs of professional Experience
+ 10 yrs of Managerial Experience - Sales, Tech Support, Customer Service, Business Management.
+ 7 yrs of Finance - Accounts Receivable & Credit Experience MBA and Industrial Engineer.
Vast experience in Project Management, Lean Advanced Certified, Risk Management and portfolio Recovery Management over 125M Euro per quarter, ensure the proper Cash Flow of the business by aligning strategy and a work stream that leads towards a lean operations Management.
Overview
3
3
Languages
2
2
Certifications
5
5
years of post-secondary education
12
12
years of professional experience
Work History
LATAM O2C Head
Signify
Panama, Panama
08.2017 - Current
- Responsible for the Credit, Collections and Cash app activities of the company for LATAM
- Lead O2C activities in the Finance Shared Service Center (FSC)
- Lead and managed the successful insourcing of Collections and cash activity from a third party outsourcing to our Panama FSC.
- Delivered the best Overdue results, historically for the company, since I arrived into Philips Lighting, now Signify. 75% improvement in absolute values.
- Responsible for Credit Risk Management for LATAM, making sure customer’s financials are reviewed periodically, to provide specific credit limits, highlight any risks and make recommendation to the business.
- Credit Insurance Policy Management for all LATAM Countries, Insurance claims management.
- Responsible of Leading the collection efforts, with 14 direct reporters across LATAM to ensure our global metrics are met and monthly Overdue amounts are met.
- Review and analyze Bad Debt accounts, based on IFRS9 guidelines.
- Lead Customer Relation Management, Payment plan negotiations.
- Support FP&A team with our Collections forecast and insights for overdue or bad debt.
Account Receivable Manager
Dell Panama
Panama, Panama
06.2015 - 07.2017
- Responsible for managing the corporate-wide accounts receivable function for the Mexico Market.
- Managed a group of 20 team members, 13 in Panama and 7 Remotely in Mexico.
- Responsible for ensuring proper DSO and Speed to Pay from customers, by identifying payment delays opportunities and work towards improvement.
- Responsible for collection activities including sending follow-up inquiries, negotiating with past due accounts on repayment terms/ non-terms, and decisions on referring accounts to collection agencies and/or writing off accounts receivable.
- Accountable for the day-to-day operations Responsible for Accounts Receivable Operations for Dell Mexico with a Large Portfolio above 150M USD per quarter.
- Had the opportunity to visit and interact with large enterprises such as: Bridgestone, Caterpillar, LEGO, BASF, Rockwell, Coca Cola in Mexico City and Monterrey.
- Managed related operational costs
Senior Operations Manager
Expert Global Solutions, EGS
Panama, Panama
08.2012 - 05.2015
- During this time, I could manage different account programs such as (Sales, Customer Service and Tech Support for Multinational companies: Sears, Best Buy, Pitney Bowes and T-Mobile.
- Managed projects with up to 200+ employees.
- Managed unit productivity, monitored workload, and ensure that quality standards were consistently achieved and guidelines followed.
- Developed and implemented new incentive programs.
- Overall responsibility for achieving revenue goals.
- Knowledge, understanding, compliance, and enforcement of all applicable Federal and Local laws and regulations regulating the industry.
- Responsible for respective department’s overall performance and for motivating team to exceed department goals and objectives.
- Provide feedback to management concerning possible problems or areas of improvement as well as performance of team.
Division Manager
Expert Global Solutions
Panama, Panama
09.2011 - 08.2012
- Launched a new Project in Panama, with 25 Agents in September 2011.
- Successfully increased the headcount of this project from 25 to +100
- Increased the revenue produced by this project from 60K to 150K USD in one year.
- Supervised the work of the Front-Line Supervisors, to guarantee that our agents were meeting our customer´s expectations.
- Analyze the financial and productive part of the project with the clients in North America, hereby can express our work, goals, and accomplishments, and demonstrate that the project goes towards success.
Operations Supervisor
Expert Global Solutions, EGS
Panama, Panama
03.2009 - 08.2011
- Ensured the customer care agents were providing a legendary experience.
- Monitoring their daily functions.
- Established sales goals and functions with the purpose of reaching the proposed goal for the whole project.
- Assured the quality of the service given to the external clients by providing Quality guidelines that can maintain a flawless conversation with the customers.
- Schedule Adherence management to ensure the productivity of the agents.
Trainer
Expert Global Solutions, EGS
11.2008 - 03.2009
- Developed functions as Trainer for the new customer service agents in the company.
Education
MBA - Business Management
Universidad Santa María La Antigua (USMA)
Panama 01.2013 - 04.2014
Bachelor of Science - Industrial Engineering
Universidad Interamericana De Panamá (UIP)
Panama 01.2008 - 09.2011
Leading As A Trusted Advisor – 40 Hours - Sales, Management
Sears Holdings
Austin, TX 04.2013 - 04.2013
Skills
MS Office (Word, Power Point, Excel, Publisher, Outlook)
Professional References
Su Edwards – Proposals Sr. Manager at Dell
Direct Boss from April 2010 through February 2014
Cell Phone: 6614-2710
Gilberto Gianareas – Country Manager – EGS
Direct Boss from November 2014 through May 2015
Cell Phone: 6780-5068
Leonor Corradine – Director - Dell
Direct Boss – from June 2015 through April 2016
Cell Phone: 6781-9687
Certification
Lean Advance
Timeline
Lean Advance
10-2020
LATAM O2C Head
Signify
08.2017 - Current
Account Receivable Manager
Dell Panama
06.2015 - 07.2017
Leadership & Coaching
01-2015
Leading As A Trusted Advisor – 40 Hours - Sales, Management
Sears Holdings
04.2013 - 04.2013
MBA - Business Management
Universidad Santa María La Antigua (USMA)
01.2013 - 04.2014
Senior Operations Manager
Expert Global Solutions, EGS
08.2012 - 05.2015
Division Manager
Expert Global Solutions
09.2011 - 08.2012
Operations Supervisor
Expert Global Solutions, EGS
03.2009 - 08.2011
Trainer
Expert Global Solutions, EGS
11.2008 - 03.2009
Bachelor of Science - Industrial Engineering
Universidad Interamericana De Panamá (UIP)
01.2008 - 09.2011
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