Aryet David
West Chester
Summary
Result-driven Customer Service Manager with four years of leadership experience. Seeing opportunities to apply my expertise and continue growing profesionally.Skilled in team management, process optimization, and customer satisfaction. Proven ability to enhance customer support operations, streamline workflows, and drive team performance. Adept at resolving escalations, training employees, and implementing service strategies that improve customer retention.
Overview
8
8
years of professional experience
Work History
Environmental Services Housekeeper
The Chester County Hospital
05.2024 - Current
- Performs all cleaning, floor care and project assignments within area of responsibility or as directed by supervisor.
- Utilizes cleaning chemicals properly and safely in accordance with department guidelines.
- Performs related services, such as bed moves, changing mattresses, stocking supplies, etc.
- Maintains high standards works steadily at efficient pace achieves high QA score.
- Exercises good judgment while working around patients and visitors.
- Interacts hospitably, cheerfully and supportively with staff, patients, visitors and work colleagues.
- Maintains equipment, tools and storage areas in clean, orderly and good operating condition. Respects Hospital and Company property.
- Responds rapidly and thoroughly to emergencies, special needs, spills, etc.
- Accepts suggestions and direction from supervisors and Hospital staff.
- Strives to maintain a safe working environment through the prevention of accidents, preservation of equipment and achievement of safe working practices.
- Takes initiative in rendering service or responding to needs.
Operations Manager, Customer Experience
T-Mobile
04.2019 - 04.2024
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Managed and led a team of 14 customer service representatives, ensuring top-tier customer support.
- Handled escalated customer complaints, ensuring prompt and effective resolutions.
- Utilized CRM tools to track customer interactions, identify trends, and improve service strategies.
- Proficient in Microsoft Office, Word and Powerpoint.
- Payroll
Customer Service Representative
Abc Paper
07.2017 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associates - Automotive Engineering
M.F.I Polytechnic
Philippines07-2016
GED -
Conestoga Highschool
Wayne, PA07-2013
Skills
- Strong analytical and problem-solving abilities
- Excellent communication and teamwork skills
- Proficient in Microsoft Excel, Word and Powerpoint
- Time Management and organizational Skills
- Data Analysis and Performance Metrics
- Conflict Resolution and Escalation Handling
- Remote Team Leadership and Training
- Customer Service and Support Management
- Adaptability
Accomplishments
- Supervised team of 14 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Top Performer Site Manager for 3 consecutive months
- Reduced customer call backs by 80% through follow up calls, repeating what was done during the interaction and asking open ended questions regarding a customer's account.
Timeline
Environmental Services Housekeeper
The Chester County Hospital
05.2024 - Current
Operations Manager, Customer Experience
T-Mobile
04.2019 - 04.2024
Customer Service Representative
Abc Paper
07.2017 - 11.2019
Associates - Automotive Engineering
M.F.I Polytechnic
GED -
Conestoga Highschool
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