Team Lead - Operations & Customer Service
- Led and supervised daily operations for a high-volume facility, coordinating staff assignments and resolving real-time operational issues to maintain efficiency and safety.
- Managed and supported teams of 10–20 employees per shift, ensuring adherence to procedures, safety standards, and workflow priorities.
- Trained and onboarded new staff on standard operating procedures (SOPs), equipment use, and best practices, reducing errors and improving shift performance.
- Identified workflow inefficiencies during service hours and implemented process adjustments to improve throughput and team coordination.
- Served as the primary escalation point for operational and customer issues, making quick decisions under time pressure to keep operations running smoothly.
