Zakee Mason
Philadelphia
Summary
Experienced Shipping Agent with a proven track record of optimizing shipping operations for on-time deliveries. Skilled in enhancing routing efficiency and problem-solving to overcome logistical obstacles. Proficient in inventory management and delivering exceptional customer service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Shipping Agent
PEI Genesis
12.2022 - 05.2025
- Coordinated logistics for shipments, ensuring timely delivery and compliance with regulations.
- Managed documentation processes, including bills of lading and customs declarations, to streamline operations.
- Oversaw inventory management systems to track shipment status and optimize stock levels.
- Developed relationships with carriers and vendors to enhance service quality and negotiate favorable rates.
Warehouse Associate
Penske Logistics
10.2019 - 09.2022
- Organize products in warehouse according to category and size to streamline future shipments
- Ensure all orders are entered accurately into computer systems so low stock levels can be quickly rectified
- Safely operate forklift, hand truck and electric pallet jack to transport heavy merchandise
Warehouse Associate
Gevurtz Furniture
07.2014 - 10.2019
- Verified quantity and description of materials received by checking the merchandise against the packing list.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Used hand held scanners and physical logs to accurately track item movements.
- Strapped items down over protective padding to secure throughout transportation.
- Moved furniture and boxes using utility dolly and truck ramp
Merchandiser
Convergance Marketing
05.2010 - 10.2013
- Completed stock orders and managed inventory levels.
- Removed damaged out of code,not in set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information and pricing.
- Organized store merchandise racks by size, style and color.
- Loaded and unloaded merchandise using ladder and pallet jack.
Customer Service Associate
Bear Towing and Recovery
10.2005 - 09.2009
- Answered customer telephone calls promptly and in an appropriate manner.
- Improved operational efficiencies while managing customers requests, store inventory, transactions,new purchase orders, and pricing needs.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Educated customers on billing payment polices and procedures.
Education
high school diploma -
West Philadelphia High School
Philadelphia, PA01.1996
Skills
- Warehouse operations expertise
- Experience with RF scanning technology
- Product assembly expertise
- Customer engagement
- Forklift handling
- Efficient route planning
- Product sorting expertise
- Knowledge of safety regulations
- Strong attention to detail
- Delivery estimations
- Data report creation
- Understanding of import/export regulations
Certification
Pallet Jack Certification
Timeline
Shipping Agent
PEI Genesis
12.2022 - 05.2025
Warehouse Associate
Penske Logistics
10.2019 - 09.2022
Warehouse Associate
Gevurtz Furniture
07.2014 - 10.2019
Merchandiser
Convergance Marketing
05.2010 - 10.2013
Customer Service Associate
Bear Towing and Recovery
10.2005 - 09.2009
high school diploma -
West Philadelphia High School
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