Ashi Tandale

As the Product Manager, I successfully spearheaded the launch of GRC 2.0, working in close collaboration with the Program Manager. This milestone achievement was realized through the establishment of a streamlined process and meticulous alignment with the engineering team. By implementing effective sprint planning processes, we managed to reduce the time-to-launch by an impressive 40%.

To ensure robust regulatory compliance, I collaborated with multiple compliance teams, including SOX, PCI, Fed Ramp, and Media Rating. Utilizing the working backward approach, I gained a comprehensive understanding of objectives, overviews, customer pain points, and the impact analysis necessary for automating existing manual processes. I translated these insights into actionable plans by authoring multiple Product Requirement Documents (PRDs), guiding the journey from ideation to implementation.

I was instrumental in creating numerous PRFAQs for complex narratives. Employing the 5 Why’s methodology, I meticulously addressed business objectives, ensuring clarity and alignment with strategic goals.

Recognizing the potential of AI, I implemented AI-driven features that significantly enhanced risk detection and control review accuracy by 75%. This innovation not only improved accuracy but also dramatically reduced manual review time from 8 hours per review cycle to just 2 hours per month.

To ensure the success and adoption of these new features, I developed comprehensive training materials and conducted workshops. These efforts were aimed at enhancing user proficiency and engagement, ensuring that users were well-equipped to leverage the new tools and processes effectively.

As a Product Manager under the Xfinity program, I spearheaded the launch of Hawkeye, a cutting-edge troubleshooting tool designed for ground technician staff. Collaborating closely with my data science team, I diligently analyzed drop metrics to identify areas for product improvement. Adopting a data-driven approach, I conducted comprehensive user research and engaged directly with ground technicians to understand their specific product requirements. This hands-on research was pivotal in transforming insights into detailed Product Requirement Documents (PRDs).

The result of these efforts was the successful launch of the Hawkeye troubleshooting tool, now serving over 15,000 daily users. This tool has significantly enhanced the efficiency and effectiveness of our ground technicians, contributing to overall operational improvements.

In parallel, I developed and executed robust product strategies for Xfinity X1 devices, targeting both Comcast and Syndication Partners. These strategies led to an 18% increase in annual revenue and marked improvements in customer satisfaction through the implementation of new business processes.

Furthermore, I led the rollout of the X1 Hospitality TV service for two cable partners in the US and Canada. This project involved developing a complex provisioning architecture and innovative features that improved the onboarding process by 50%. This rollout not only expanded our market reach but also solidified our relationships with key partners, driving further growth and customer engagement.

n my role as a product manager, I have consistently leveraged data analytics and customer feedback to drive product success. Utilizing tools like Qualtrics and Medallia, I implemented a customer engagement Voice of the Customer (VOC) program. This initiative was pivotal in identifying key areas for improvement, allowing us to make targeted changes that significantly enhanced customer service and streamlined product adoption rules.

My responsibilities extended to overseeing the entire product lifecycle—from initial concept through to sunset. This involved crafting a robust product strategy, defining the roadmap, and detailing feature specifications. A key focus was on capitalizing on innovative trends to boost the flow of send money transactions, which in turn increased our Daily Active Users (DAU) and Monthly Active Users (MAU).

One of my notable achievements was improving our customer satisfaction scores by 76%, reaching a commendable 3.8 out of 5 within the first six months of implementing the VOC program. This improvement was a direct result of meticulously analyzing customer feedback and swiftly acting on the insights gained.

Additionally, I spearheaded the launch of the "Pay with Cash in Store" feature across more than 32 mobile applications and 12 web services. This initiative expanded our Digital/Retail business presence on web, mobile, and kiosk platforms, all within a span of less than two years.

Furthermore, I successfully launched third-party API integrations to facilitate cross-border money transfers in highly regulated markets, including Japan, Singapore, Denmark, and Hong Kong. This development enabled real-time payments and significantly broadened our service reach in these critical regions.

·-Supported strategic/enterprise org development after a merger and acquisition.

-Key responsibility was to handle multiple projects in implementing a Human Capital Management technology solution into their business environment

Program Manager, (8/2014 – 2/2016) Led complex projects with teams of 20 programmers, developers , and analysis.

Prepared project documentation deliveries, finances, resources allocations, and leadership status updates.