ASHLEE HARRISON
Philadelphia
Summary
Diligent customer service professional with a solid background in efficiently resolving customer inquiries and maintaining high satisfaction rates. Proven track record of leveraging communication and problem-solving skills to enhance the overall customer experience.
Overview
10
10
years of professional experience
Work History
Lead Residential Support Professional
Barber National Institute - Main Campus East Enterance
02.2024 - Current
- Reduced incidents of behavioral issues by proactively addressing potential triggers and utilizing effective de-escalation techniques.
- Monitored resident progress through regular assessments, adjusting support strategies as needed to maximize effectiveness.
- Fostered positive relationships with residents, their families, and interdisciplinary team members for optimal communication and collaboration.
- Participated in ongoing professional development opportunities to stay current with industry trends and enhance job performance abilities further.
- Maintained resident confidentiality at all times, adhering to HIPAA regulations and protecting sensitive personal information from unauthorized access or disclosure.
Health assistant
Accolade, Inc.
04.2022 - 06.2024
- Assisted members in scheduling appointments, locating providers, and investigating claims through Accolade's InView system
- Advocated for members' healthcare rights and helped them resolve insurance claims or billing issues
- Helped members navigate their benefits, find new providers and confirm network status through calls and live chat
- Provided emotional support and empathy to members, showing compassion and understanding during times of illness, health concerns, or personal struggles
- Followed up with members/providers via call and chat in a timely manner
Customer service representative
Comcast, Inc.
12.2019 - 12.2021
- Helped customers navigate their products virtually
- Reconciled bill payments and set payment arrangements
- Troubleshooted issues with hardware or signals (transferring to technicians for more sophisticated problems)
- Dispatched installation & repair teams (initiation/stoppage of services)
Tech ops intern
JP Morgan Chase
07.2015 - 02.2017
- Categorized/converted technical documents to standardized format
- Distributed monthly capacity reports to several lines of businesses that tracked forecast growth and scheduled changes
- Responsibly organized and managed procedural documents in a virtual library that assisted in onboarding new hires and employees who transfer roles
Education
A.S. - computer science
Pierce College
Skills
- MS Office
- Attention to detail
- Team leadership
- Customer service
- Complex Problem-solving
- Time management
- Relationship building
- Documentation and reporting
- Budget control
- Expense tracking
- Data analysis
- Teamwork and collaboration
Timeline
Lead Residential Support Professional
Barber National Institute - Main Campus East Enterance
02.2024 - Current
Health assistant
Accolade, Inc.
04.2022 - 06.2024
Customer service representative
Comcast, Inc.
12.2019 - 12.2021
Tech ops intern
JP Morgan Chase
07.2015 - 02.2017
A.S. - computer science
Pierce College
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