Ashley Arbutina

• Schedule service appointments and dispatch HVAC technicians based on urgency and skill requirements.
• Coordinate customer communications to confirm calls, provide updates, and resolve scheduling conflicts.
• Track work orders, job statuses, and service documentation for accurate recordkeeping.
• Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
• Monitor technician routes and daily workloads to improve response times and coverage.
• Verify parts availability and coordinate supply requests to support timely repairs.
• Update service databases with notes, completed jobs, and follow-up actions.
• Assisted billing processes by reviewing service tickets and confirming completed work details.
• Maintain consistent coordination between customers, dispatch, and field teams to support smooth operations.
• Serve as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Reviewing technicians' time cards daily to ensure accurate punches, and clock in and out times
• Resolve customer complaints and issues
• Send out daily schedule to technicians

• Prioritized urgent HVAC requests, ensuring rapid response for high-priority service calls.
• Communicated appointment updates and estimated arrival times to customers with accuracy.
• Updated dispatch software with work orders, notes, and technician status changes.
• Monitored open jobs to maintain timely completion and consistent workflow.

•Debrief with technicians after each call

•Review the schedule for the next 3 days to make sure the schedule is filled, and the right calls are on the right technicians

•Order parts for jobs at different parts warehouses and follow up with customers to get scheduled once parts are in

•Make sure before the end of each day that the technician gets their first calls paged to them and emails techs with parts/tools are needed to be picked up from the shop

• Managed customer inquiries regarding propane delivery, account status, and service updates with clear, professional communication.
• Resolved service issues by identifying account concerns and following through to completion.
• Processed order entries, account changes, and billing requests with accuracy and attention to detail.
• Scheduled delivery appointments and coordinated dispatch details to support timely route execution.
• Assisted customers with payment arrangements, invoice questions, and service-related concerns.
• Collaborated with field teams to relay delivery instructions, access details, and urgent service needs.
• Read meters monthly and post in system
• Reconcile Liquid Inventory (LIC) daily with propane storage tanks, and propane on trucks

• Handled inbound calls and provided billing details to clients on the phone.
• Outbound calls for payment
• Using multiple client systems to find out more details about their account
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Updated customer records, notes, and contact information within internal systems to maintain data accuracy.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Supervised teller line operations, ensuring accurate cash handling and consistent customer service.
• Trained new tellers on transaction procedures, balancing, and branch policy compliance.
• Resolved complex account issues, and service exceptions with accuracy.
• Monitored vault, drawer, and cash shipment activities to maintain operational control.
• Enforced bank policies, security procedures, and regulatory requirements during branch activity.
• Reviewed daily teller differences and researched discrepancies to support reconciliation efforts.
• Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
• Counted cash drawers and made bank deposits.