Ashley Benko

Maintained professional, organized, and safe environment for employees and patients.

• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Managed the recruitment, hiring, and onboarding process for new team members to maintain optimal staffing levels at all times.
• Provided direct supervision, ongoing staff development and continuing education to employees.
• Increased patient satisfaction by addressing concerns promptly and professionally.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Managed payroll processing, ensuring accurate and timely payments for all employees.

• Implemented efficient workflow systems based on Lean principles leading to improved productivity among clinical support staff.
• Improved staff communication and collaboration with the implementation of a centralized information system.
• Ensured compliance with HIPAA regulations by implementing strict privacy policies throughout the practice.
• Maintained a clean, organized, and welcoming office environment for patients and staff members alike.
• Coordinated staff training sessions to improve customer service skills and increase job satisfaction.
• Provided supervision and management to team of support personnel.

• Experience in EPIC Software for 4+ years.
• Ensure that customer service standards are met
• Handle patient inquiries and complaints
• Experience in API payroll management for 1+ years
• Creating schedules for staffing coverage weekly
• Ensure clerical and clinical staff are appropriately trained for their job position and duties; Ensure staff has ongoing opportunities to maintain and enhance their job skills
• Assume responsibility for ongoing/daily management of staff for effective operations of the office
• Communicate identified issues and concerns in a constructive manner and participate in solutions
• Works with management to set goals, objectives, and budgets
• Perform budget management and analysis tasks monthly
• Lehigh Valley EPIC Super User for 2+ years
• Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
• Oversaw all daily office operations and equipment maintenance.
• Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
• Created weekly and monthly reports and presentations for management team.

• Experience in EPIC Software for 4+ years.
• Ensure that customer service standards are met
• Handle patient inquiries and complaints
• Experience in API payroll management for 1+ years
• Creating schedules for staffing coverage weekly
• Ensure clerical and clinical staff are appropriately trained for their job position and duties; Ensure staff has ongoing opportunities to maintain and enhance their job skills
• Assume responsibility for ongoing/daily management of staff for effective operations of the office
• Communicate identified issues and concerns in a constructive manner and participate in solutions
• Works with management to set goals, objectives, and budgets
• Perform budget management and analysis tasks monthly
• Lehigh Valley EPIC Super User for 2+ years
• Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
• Oversaw all daily office operations and equipment maintenance.
• Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
• Created weekly and monthly reports and presentations for management team.

• Experience in EPIC Software for 3+ years.
• Experience in Meditech Software for 3+ years.
• Performs secretarial support for the office. Assists the front desk operations in performing general clerical tasks, such as checking patients in and out, filing, copying, answering the phone, and related duties as requested by the Practice Manager.
• Scanning patients' medical records and entering test results in patients' medical charts.
• Interview patients to obtain medical information and measure their vital signs, weight, and height.
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
• Understanding different heart conditions, treatments, and the cardiac equipment used in patient care.
• Proficiency in EKGS
• Lehigh Valley EPIC Super User for 1+ years
• Billing and Coding

• Experience in EPIC Software for 3+ years.
• Experience in Meditech Software for 3+ years.
• Performs secretarial support for the office. Assists the front desk operations in performing general clerical tasks, such as checking patients in and out, filing, copying, answering the phone, and related duties as requested by the Practice Manager.
• Scanning patients' medical records and entering test results in patients' medical charts.
• Interview patients to obtain medical information and measure their vital signs, weight, and height.
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
• Understanding different heart conditions, treatments, and the cardiac equipment used in patient care.
• Proficiency in EKGS
• Lehigh Valley EPIC Super User for 1+ years
• Billing and Coding

• Maintained a safe play environment for children.
• Observed and monitored children's play activities.
• Developed personalized care plans, addressing unique needs of each child.
• Addressed emergency situations with calm and efficiency, ensuring child safety.
• Maintained safe and clean environment, ensuring compliance with health and safety standards.
• Improved communication with families, providing regular updates on their child's care.

• Maintained a safe play environment for children.
• Observed and monitored children's play activities.
• Developed personalized care plans, addressing unique needs of each child.
• Addressed emergency situations with calm and efficiency, ensuring child safety.
• Maintained safe and clean environment, ensuring compliance with health and safety standards.
• Improved communication with families, providing regular updates on their child's care.

• Recorded patients' medical history, vital statistics, or information such as test results in medical records.
• Interviewed patients to obtain medical information and measure their vital signs, weight, and height.
• Prepared treatment rooms for patient examinations, keeping the rooms neat and clean.

• Recorded patients' medical history, vital statistics, or information such as test results in medical records.
• Interviewed patients to obtain medical information and measure their vital signs, weight, and height.
• Prepared treatment rooms for patient examinations, keeping the rooms neat and clean.

• Prepared items for shipping.
• Collaborated and communicated with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products.
• Maintained excellent service by following organization standards of quality.
• Verified and filed records on incoming and outgoing shipments.

• Prepared items for shipping.
• Collaborated and communicated with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products.
• Maintained excellent service by following organization standards of quality.
• Verified and filed records on incoming and outgoing shipments.