Ashley Berger
Harrisburg
Summary
Experienced with clinical supervision, ensuring high standards of patient care and staff performance. Utilizes effective communication and leadership skills to manage teams and resolve conflicts. Knowledge of compliance regulations and best practices in clinical settings.
Highly skilled and enthusiastic professional with more than 11 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
14
14
years of professional experience
Work History
Clinical Supervisor
Penn State Health
12.2017 - Current
- Joined Penn State Health in 2017 after acquisition of Andrews and Patel. Worked for 3.5 years at Andrews and Patel prior to transition to Blue Ridge Internal Medicine. Achieved promotion to Clinical Supervisor at Blue Ridge Internal Medicine within one year.
- Supervised clinical operations to ensure compliance with regulatory standards and policies.
- Led interdisciplinary team meetings to enhance patient care coordination and communication.
- Developed training programs for staff to improve clinical skills and operational efficiency.
- Implemented quality improvement initiatives resulting in enhanced patient outcomes and satisfaction.
- Monitored performance metrics to identify areas for process enhancement and strategic planning.
- Facilitated conflict resolution among staff, promoting a collaborative work environment.
- Evaluated patient care protocols, recommending evidence-based adjustments to enhance service delivery.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Streamlined communication between teams, enhancing collaboration and workflow efficiency.
Housekeeper
Aramark
08.2017 - 11.2018
- Maintained cleanliness and organization of guest rooms, ensuring a welcoming environment.
- Implemented efficient cleaning schedules to optimize time management and workflow.
- Trained new staff on established cleaning protocols and safety standards.
- Utilized commercial-grade cleaning equipment to enhance effectiveness of sanitation efforts.
Phlebotomist/ Lab Assistant
UPMC
07.2016 - 12.2017
- Performed phlebotomy procedures for patient lab tests, adhering to safety standards. Handled incoming calls as lab specimen receiver, coordinating sample requests effectively. Interacted with patients on hospital floors to collect blood samples efficiently. Ensured meticulous record-keeping of lab specimens for quality assurance purposes.
Swing Shift Supervisor
McDonalds
08.2011 - 08.2017
- Supervised swing shift operations, ensuring efficient workflow and adherence to safety protocols.
- Evaluated employee performance regularly using objective metrics to provide constructive feedback for growth opportunities or address areas needing improvement promptly.
- Trained new employees on company procedures, equipment operation, and safety protocols, increasing competence levels across the team.
- Demonstrated adaptability and resilience when faced with unexpected challenges or changes in production demands by quickly adjusting priorities and reallocating resources as needed.
Phlebotomist
Central PA Bloodbank
08.2014 - 07.2016
- Operated as phlebotomist, supporting donation processes while responding to client questions with educational materials.
- Collected blood samples following strict safety protocols to ensure patient and donor well-being.
- Trained and mentored new phlebotomists on best practices for sample collection and donor interaction.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Education
GED - undefined
Cedar Cliff High School
Camp Hill, PAAssociate’s Degree -
YTI Career Institute
Mechanicsburg, PASkills
- Electronic Health Records
- Telephone Skills
- Documentation
- Excellent communication
- Organized
- Microsoft Applications
- Clinical training
- Staff scheduling
- Team supervision
- Clinical assessment
- Quality assurance
- Staff management
- Staff education and training
- Medical records management
- HIPAA
- Documentation requirements
- Direct patient care
- Clinical education
- EMR / EHR
- Multidisciplinary collaboration
- Process improvements
- Reporting requirements
- Suicide risk assessment
- Patient management
- Recruitment
- Clinical quality improvement
- Quality assurance controls
- Patient relations
- Multidisciplinary team collaboration
- Clinical skills
- Compliance with regulatory guidelines
- Critical thinking
- Employee supervision
- Employee recruitment and hiring
- HIPAA guidelines
- Problem identification
- Basic life support for health care providers (BLS)
- Training and mentoring
- Process implementation
- Emergency readiness
- Facility oversight
- Medicare compliance
- Decision-making
- Regulatory requirements
- Customer service
- Health and safety compliance
- Hospitality background
- Customer-oriented
- Waste disposal
- Complex Problem-solving
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- Patient-focused care
- Clinical documentation
- Data entry
- Phlebotomy
- Reliable team player
- Electronic health records
- Compassionate
- CPR
- Immunization administration
INTERESTS
Gardening, Knitting, Crocheting, DIY Projects
Timeline
Clinical Supervisor
Penn State Health
12.2017 - Current
Housekeeper
Aramark
08.2017 - 11.2018
Phlebotomist/ Lab Assistant
UPMC
07.2016 - 12.2017
Phlebotomist
Central PA Bloodbank
08.2014 - 07.2016
Swing Shift Supervisor
McDonalds
08.2011 - 08.2017
GED - undefined
Cedar Cliff High School
Associate’s Degree -
YTI Career Institute
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