Ashley Burk
Hermitage
Summary
Seasoned Operations Manager with over 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Determined to cut costs without impacting quality of services. Reliable team player committed to building high-performing teams.
Overview
14
14
years of professional experience
Work History
Operations Manager
Allied Universal Security Services
02.2022 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Site Supervisor
Allied Universal Security Services
10.2021 - 02.2022
- Oversaw personnel safety and efforts at work site.
- Provided onsite training to help develop employee skills.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Managed team schedules to provide effective security coverage for building needs.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
Site Supervisor
G4S Secure Solutions
06.2017 - 10.2021
- Developed work schedules for team members to maximize shift coverage.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Maintained records and logs of work performed and materials and equipment used.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Resolved issues among team members to keep employees on task.
- Trained new team members on site policies and procedures.
- Implemented best practices and safe operating procedures.
- Provided feedback to workers on job performance and safety procedures.
Security Officer
G4S Secure Solutions
03.2012 - 06.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Education
High School Diploma -
Mercer Area High School
Mercer06-2006
Skills
- Compliance reviews
- document flow coordination
- Compliance reporting
- Employee development
- Strategic planning
- Customer and vendor relations
- Safety protocol
- Staff supervision
- Proficient in ICIMS, WinTeam, Microsoft Word, Microsoft Excel, and DOMO
- Approachable
- Friendly
- Team player
- Excellent work ethic
- Multi-tasking
- Coaching and mentoring
- Verbal/written communication
- Conflict resolution
- People-oriented
- Security and safety protocols
- Customer service
- Staff recruitment
- Shift scheduling
Timeline
Operations Manager
Allied Universal Security Services
02.2022 - Current
Site Supervisor
Allied Universal Security Services
10.2021 - 02.2022
Site Supervisor
G4S Secure Solutions
06.2017 - 10.2021
Security Officer
G4S Secure Solutions
03.2012 - 06.2017
High School Diploma -
Mercer Area High School