ASHLEY CHARLES
Philadelphia
Summary
Focused Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
Assistant Store Manager
TJ Maxx, TJX Companies
Philadelphia
04.2014 - Current
- Merchandising Assistant Manager
- TJ Maxx
- Manage daily activities on the sales floor, backroom, front end, and cash office
- Hiring, training, and supervising of associates
- Lead in planning and executing store layouts and visual displays
- Capable of leading and motivating a team of associates to drive results
- Easily adaptable to constant change and managing multiple priorities
- Conducts performance reviews and provides feedback
- Maintains payroll goals efficiently while creating schedules
- Timely distribution of corrective actions and management of daily attendance
Operations Manager/SMIT
CVS Pharmacy
Philadelphia
06.2013 - Current
- Breaking down truck, running merchandise
- Cosmetics resets/truck
- Top performer promoted from cashier to store management rated exceeding expectations
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Interviewed and hired prospective employees according to team needs
- Set sales targets and budgets for team leads and employees to follow
- Communicated with vendors regarding contracts and financial responsibilities
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Implemented loss prevention strategies, alleviating shrink
- Addressed employee issues, performed corrective actions and terminated employment when necessary
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Tracked store inventory and ordered new products to prevent shortages
- Solved problems and resolved conflicts for team members and customers
- Received multiple weekly deliveries and replenished inventory
- Coached employees on policies and practices
- Trained, followed up, and promoted employees to create an effective team
- Planogram set up and store opening/closing experience
Education
Master of Liberal Arts - English
Temple University
Philadelphia, PA 09.2010 - 06.2019
Skills
- Customer Service
- Management Team-Building
- Shift Scheduling
- Payroll Management
- Recruiting and Hiring
- Financial Management
- Verbal and Written Communication
- Inventory Management
- POS Systems
- Store Merchandising
- Multitasking and Organization
- Quick Learner
- Strong Work Ethic
- Store Organization
- Surveillance Systems
- Customer Retention
- Attendance Records
- Maintenance
Timeline
Assistant Store Manager
TJ Maxx, TJX Companies
04.2014 - Current
Operations Manager/SMIT
CVS Pharmacy
06.2013 - Current
Master of Liberal Arts - English
Temple University
09.2010 - 06.2019