Ashley Delgado
Glen Mills
Summary
Dental Team Lead for the administrative and clinical teams with over 10 years of experience in the dental field. Passionate for delivering exceptional patient experiences with a friendly and caring mentality. Experienced in managing front desk operations, scheduling appointments, and handling patient inquiries. Strong communication, organizational, and customer service skills, with a focus on creating a welcoming and efficient office environment.
Overview
9
9
years of professional experience
Work History
Team Lead
Smile Culture Dental
01.2024 - Current
- Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
- Delegated work to staff, setting priorities and goals.
- Analyzed business performance data and forecasted business results for upper management.
- Managed office schedule, ensuring solid work flow and time management for multiple doctors and hygienists.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Prepared new patient files and updated existing records with new personal, insurance, and medical information.
- Monitored key performance indicators (KPIs) ot assess office performance and team effectiveness.
Lead Dental Assistant
Waters Edge Dental
01.2016 - 09.2023
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Gathered and reviewed patient records, data and health history for quick and accurate patient assessments, diagnoses and treatment while observing confidentiality rules to maintain patient privacy.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Helped maintain inventory levels of al dental supplies used ni day-to-day operations.
- Educated patients on treatment procedures and post-procedure home care.
Education
Associate of Arts -
Chaffey College
Rancho Cucamonga, CA12-2007
Skills
- Attention to detail
- Customer focus
- Schedule management
- Production monitoring
- Key performance indicators
- Insurance verification
- Patient scheduling
- Front office management
- Records management
Timeline
Team Lead
Smile Culture Dental
01.2024 - Current
Lead Dental Assistant
Waters Edge Dental
01.2016 - 09.2023
Associate of Arts -
Chaffey College
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