Ashley Ellis
Canonsburg,PA
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Personal Banker Supervisor
Dollar Bank
Washington, PA
05.2024 - Current
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Promoted financial products by maintaining excellent service offering knowledge.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Cross-sold bank products and services to meet customer needs and provide options.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Anti-Money Laundering Analyst
PNC Financial Services Group
Pittsburgh, Pennsylvania, United States
02.2023 - 03.2024
- Oversees, establishes and enhances effective enterprise wide and business unit AML and Sanctions programs and designs policies to prevent or identify illegal, unethical, or improper business practices
- Responsible for junior staff and talent management
- May lead or oversee direct or indirect execution of activities to comply with the Bank Secrecy Act, AML, USA PATRIOT ACT and Sanctions Program
- Constructively challenges conclusions/status quo
- Exhibits confidence and credibility with service partners, business leaders, customers, regulators, and auditors
- Ensures that AML and Sanctions Compliance Manuals, Front Office Manuals, policies and procedures accurately reflect current laws, rules, other regulatory requirements and management intent
- Oversees the management of regulatory examinations and inquiries, including the coordination of interviews and information requests from regulatory agencies or law enforcement
- Independently challenges analyses, reviews and recommendations
- Establishes and oversees the AML and Sanctions objectives for assigned line(s) of business, products/services and applicable regulations
- Responsible for socializing those objectives (from a leadership position) to the business
- Ensures the timely completion of AML and Sanctions compliance reports and customer risk profiles
- May serve as a subject matter resource regarding AML and Sanctions compliance and associated impact on overall business activities, product development and customer activities
- Oversees one or more specific AML and Sanctions program component
- Responsible for the completion and a final review of AML and Sanctions compliance reports
- Manages issues, escalates through proper governance channels as needed, and recommends corrective action plans
- Reviews and reports on assessments of AML and Sanctions compliance risk and internal controls, as appropriate
- Monitors regulatory developments and advises business management and senior staff of proposed rule changes and provide recommendations
- Directs and enhances AML and Sanctions related controls associated with key business initiatives
- May include developing and/or conducting AML and Sanctions training programs for specific business areas and employees
- Works cooperatively with the business, legal partners, audit and other risk disciplines across the organization
Sales Associate
PNC Financial Services Group
Pittsburgh, Pennsylvania, United States
05.2017 - 02.2023
- Provide exceptional customer service by addressing client inquiries and concerns in a timely and professional manner
- Utilize critical thinking skills to analyze and troubleshoot complex customer issues
- Maintain a thorough understanding of PNC's financial products and services to effectively assist clients in achieving their financial goals
- Build and maintain strong relationships with clients by actively listening and understanding their needs
- Collaborate with other team members and departments to ensure a seamless customer experience
- Demonstrate a strong attention to detail when processing and reviewing customer transactions
- Continuously strive to improve customer satisfaction by identifying areas for improvement and implementing solutions
- Stay up-to-date on industry trends and changes in financial regulations to effectively support clients
- Communicate effectively and professionally with clients through various channels, including phone, email, and in-person
- Take ownership of client issues and follow through until resolution, ensuring a positive customer experience
- Meet and exceed individual and team performance metrics and goals
- Participate in ongoing training and development opportunities to enhance skills and knowledge
- Adhere to company policies and procedures to maintain a high level of professionalism and integrity
- Proactively identify and report any potential compliance or risk issues to management
- Contribute to a positive and collaborative team environment, promoting a culture of continuous improvement and excellence
Shift manager
McDonalds
Canonsburg, Pennsylvania, United States
09.2015 - 04.2017
- Planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald's standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.
- Responsible for:
- Food Safety
- Internal Communication
- Inventory Management
- Daily Maintenance and Cleanliness
- Managing Crew
- Quality Food Production
- Exceptional Customer Service
- Safety and Security
- Scheduling
- Training
Education
Associates of science - Hospitality management
Pittsburgh Technical College
01.2013
Associate in Science - Marketing
Pittsburgh Technical Institute
01.2013
Bachelor of Science - Business Administration And Management
Pittsburgh Technical Institute
PA05-2022
MBA - Business Administration
Southern New Hampshire University
Hooksett, NH06-2025
Skills
- Experience in financial services
- Customer Support/Service
- Analytical problem-solving abilities
- USA PATRIOT Act
- Bank Secrecy Act
- Leadership
- Monitor Regulations
- Regulatory Requirements
- Risk
- Regulations
- Money Laundering
- Detail Oriented
- Training/Teaching
- Resolve Customer Issues
- Continuous Improvement
- Communication Skills
- Financial Regulations
- Performance Metrics
- Customer Satisfaction
- Team Player
- Identify Issues
- Performance Analysis
- Security Monitoring
- E-Learning
- Fraud prevention
- Loans
- Issues resolution
- Teller support
- Rapport building
- Sales expertise
- Attention to detail
- Banking regulations
- Banking policies and procedures
- Cash handling
- Regulatory compliance
- Branch operations
- AML compliance
- Investigation techniques
- Transaction monitoring
- Know your customer
- Compliance training
- Banking operations
- Microsoft office
- Regulatory reporting
- Audit support
- Internal controls
- Accredited business accountant/advisor (ABA)
- Continuous improvement
- Problem-solving abilities
LANGUAGES
English - Fluent
WORK AUTHORIZATION
- I am authorized to work in the following countries:
- United States
Timeline
Personal Banker Supervisor
Dollar Bank
05.2024 - Current
Anti-Money Laundering Analyst
PNC Financial Services Group
02.2023 - 03.2024
Sales Associate
PNC Financial Services Group
05.2017 - 02.2023
Shift manager
McDonalds
09.2015 - 04.2017
Associate in Science - Marketing
Pittsburgh Technical Institute
Associates of science - Hospitality management
Pittsburgh Technical College
Bachelor of Science - Business Administration And Management
Pittsburgh Technical Institute
MBA - Business Administration
Southern New Hampshire University