Ashley Filipkowski
Camelback Resort
Stroudsburg
9
years of professional experience
Experienced in assisting with event coordination, supporting team operations, and promoting safe, enjoyable recreational experiences. Skilled in collaborating with supervisors and coworkers, helping execute events, addressing guest concerns, and maintaining safety standards. Demonstrates strong organizational, communication, and problem-solving skills while contributing to successful recreation, hospitality, and event operations.
Work History
Membership Assistant
5 Months- Enhanced member engagement by providing exceptional customer service and promptly addressing inquiries.
- Coordinated communications with members via email newsletters or phon
- Assisted coordinating member events
- Handled day of operations for events
- Coordinated and monitored event registration
Tubing Attendant
2 Years 10 Months- Double checked all of guest restraints and safety.
- Operated mechanical lift
- Assisted guests with boarding and disembarking from lift.
- Monitored guest behavior during ride operation to ensure compliance with safety guidelines.
- Effectively responded to customer requests and concerns, ensuring all guests have a personable and enjoyable experience in line with company's core values.
- Assisted in emergency situations, such as helping an injured guest and contacting first aid if needed
Adventure Attendant
2 Years 11 Months- Ensured children were the appropriate height and age for rides.
- Actively monitored participants during ziplining activities for any signs of distress or discomfort.
- Encouraged participation from hesitant or nervous customers by providing support and reassurance.
- Assisted guests with fitting harnesses and helmets correctly to maintain optimum safety.
- Inspected all gear and equipment daily to ensure proper functioning and safety standards.
- Maintained constant communication with other guides via walkie-talkies or hand signals during tours.
- Responded quickly and effectively in emergency situations involving guest safety or injuries.
CRM and Membership Assistant
1 Year- Managed CRM records to maintain accurate member, client, and inquiry information.
- Updated member event on the Pocono Mountain Visitors Bureau website
Membership Intern
4 Months- Maintained event and meeting logistics, assisting with registration, materials, and follow-up communication.
- Assisted in planning and executing member events, resulting in stronger community engagement.
File Clerk
7 Years 1 Month- Ensured accurate and timely filing of important documents, such as invoices, contracts, and reports.
- Kept filing cabinets, shelves and surrounding areas neat and presentable.
- Purged outdated records according to established retention schedules to maintain organized archives.
Assistant Wedding Coordinator
6 Months- Assisted wedding coordinator in decorating for event
- Designed event layouts, including seating arrangements, décor placement, and overall aesthetics.
- Supervised wedding day events, ensuring smooth execution and addressing any last-minute changes or issues.
- Collaborated with couples to create customized wedding plans that met their unique needs and desires.
- Helped in executing around 30 weddings
Restaurant Hostess
1 Year 6 Months- Cleaned and organized menus to increase sanitation and availability.
- Communicated with patrons to determine seating needs and preferences to escort to tables.
- Worked with large groups to execute special events to schedule.
- Offered flexible working hours to cover busy shifts during periods of high demand.
River Trips Cashier
1 Year 4 Months- Explained map of river to each guest
- Properly fitted each guest with a life vest
- Went over safety procedures with guests before each trip
- Booked river trips over the phone and in- person with guests
- Completed transactions with guests
- Balanced cash drawer at beginning and end of each shift.
- Looked at bookings for each day so we were properly prepared
Education
Bachelor of Science (B.S.) - Recreation Services Managment
- Dean's List Fall 2023
- Vice President of ETA Sigma Delta International Hospitality and Tourism Management honor society.
- Leukemia and Lymphoma Society Student of the Year 2021
- LLS Student of the Year Scholarship
- Academic Achievement Scholarship
- Member of ESU Marching Band
- Member of Hospitality and Tourism Management Club
Skills
Task Prioritization
Reliability and punctuality
Attention to detail
Empathy and compassion
Positive attitude
Multitasking capabilities
Customer service
Teamwork
Reliability
Organizational skills
Timeline
Membership Assistant
Pocono Mountains Visitors Bureau
05.2026 - CurrentRead More
CRM and Membership Assistant
Pocono Mountains Visitors Bureau
05.2025 - 05.2026Read More
Membership Intern
Pocono Mountain Visitors Bureau
01.2025 - 05.2025Read More
Tubing Attendant
Camelback Resort
12.2023 - CurrentRead More
Adventure Attendant
Camelback Resort
11.2023 - CurrentRead More
Assistant Wedding Coordinator
Shawnee Inn and Golf Resort
05.2023 - 11.2023Read More
Restaurant Hostess
Red Lobster
11.2021 - 05.2023Read More
River Trips Cashier
Shawnee Inn and Golf Resort
06.2021 - 10.2022Read More
File Clerk
Mountain Valley Orthopedics and Chiropractics
07.2017 - 08.2024Read More
East Stroudsburg University
Bachelor of Science (B.S.) from Recreation Services Managment
Read More