Ashley Greenwalt
Gibsonia
Summary
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Overview
22
22
years of professional experience
Work History
Wait and Bar Staff
Rodney's Resturaunt
02.2004 - 12.2010
- Delivered exceptional customer service in fast-paced bar environment.
- Prepared and served a diverse range of beverages, ensuring quality and presentation standards.
- Managed inventory levels, tracking supplies to minimize waste and maintain stock availability.
- Collaborated with kitchen staff to ensure timely beverage service during peak hours.
Wait Staff/Manager
Olives and Peppers
02.2011 - 08.2020
- Supervised daily operations of waitstaff, ensuring adherence to service standards and quality expectations.
- Trained and mentored new team members on menu knowledge and customer service protocols.
- Streamlined scheduling processes, enhancing staff efficiency during peak service hours.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
Customer Service Advocate
Highmark Health
09.2022 - 09.2023
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Processed claims and benefits information with high attention to detail and accuracy.
- Collaborated with cross-functional teams to enhance customer service protocols.
- Trained new team members on policies, procedures, and system navigation.
Customer Experience Manager
Resnick Roofing and Contracting
09.2023 - 09.2024
- Analyzed customer interactions to identify trends and areas for improvement.
- Created and maintained an exceptional experience for all RRC customers via incoming calls, emails and walk in customers from start to finish
- Assisted with various administrative tasks
- Managed multiple tasks at one- time throughout the day
- Maintained a blocked calendar of daily scheduled strictly adhered to
Project Manager
Resnick Roofing and Contracting
09.2024 - Current
- Monitor all applicable reports and measurements
- Identify and resolve any project-related issues promptly to avoid delays
- Implement contingency plans as needed to address unexpected challenges
- Maintain a proactive approach to problem-solving, ensuring minimal impact on project timelines and budgets
- Submit applicable material lists
- Scheduling & Logistics
- Dispatch for field needs inclusive of equipment coordination and material delivery
- Handle customer communication and scheduling for all projects
Education
Bachelor of Science - Business Administration
Penn State University
McKeesport, PA05-2008
High School Diploma -
Hempfield Area Highschool
Greensburg, PA06-2004
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Team collaboration
- Project tracking
Timeline
Project Manager
Resnick Roofing and Contracting
09.2024 - Current
Customer Experience Manager
Resnick Roofing and Contracting
09.2023 - 09.2024
Customer Service Advocate
Highmark Health
09.2022 - 09.2023
Wait Staff/Manager
Olives and Peppers
02.2011 - 08.2020
Wait and Bar Staff
Rodney's Resturaunt
02.2004 - 12.2010
Bachelor of Science - Business Administration
Penn State University
High School Diploma -
Hempfield Area Highschool