Ashley Hurst
New Cumberland
Summary
Seasoned Medical Secretary with a proven track record at Morganstein De Falcis Rehabilitation Institute, enhancing office efficiency and patient satisfaction through expert management of medical records and superior customer service. Skilled in HIPAA compliance and medical terminology, adept at fostering professional relationships and streamlining administrative processes. Achieved a significant boost in patient retention by providing exceptional care and support.
Continued education to learn mastery in both business administration and health care administration. Systems thinking, critical thinking, innovation, and continuous improvement are all skills that have continued to be built.
Overview
12
12
years of professional experience
Work History
Medical Secretary
Morganstein De Falcis Rehabilitation Institute
07.2022 - Current
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Enhanced office productivity by handling high volume of callers per day.
- Answered phone calls and messages for 4-physician 1 medical facility, scheduling appointments, and handling patient inquiries.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Maintained current and accurate medical records for patients.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Provided administrative support during audits or inspections, ensuring efficient retrieval of required documents showcasing compliance with regulatory standards.
- Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.
- Assisted in the development of new office procedures to enhance workflow efficiency and overall productivity.
- Managed medical billing processes, reducing errors and enhancing revenue collection.
- Streamlined patient check-in process, reducing wait times and improving patient experience.
Unit Secretary
Select Medical Helen M Simpson Rehabilitation Hosp
10.2018 - 07.2022
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Enhanced office productivity by handling high volume of callers per day.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Provided information for patient admissions and discharges to foster timely processing.
- Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Streamlined admission process for patients, reducing wait times and improving overall satisfaction.
- Enhanced patient satisfaction by providing empathetic support and clear communication during stressful situations.
- Supported healthcare staff during emergencies by rapidly assembling patient information and facilitating communication.
- Optimized patient flow through unit by effectively managing bed assignments and transfers.
- Fostered positive work environment by assisting new staff with orientation and training on unit protocols.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Unit Secretary
Pinnacle Health
09.2012 - 09.2018
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Maintained patient confidentiality in line with HIPAA regulations.
Education
MBA -
University of Phoenix
Arizona12-2024
Master's of Health Administration -
University of Phoenix
Arizona12-2024
Bachelor of Science - Human Development & Family Studies
Pennsylvania State University
Harrisburg12-2015
Skills
- Medical terminology
- Clinical support
- Customer service
- Patient scheduling
- Strong organizational skills
- Patient confidentiality adherence
- Critical thinking
- Telephone customer support
- Medical office management
- Medical records management
- Patient check-in
- Professional telephone etiquette
- Medicare/Medicaid
- HIPAA compliance
- Insurance verification
- Payment collection
- Patient scheduling proficiency
- Detail-oriented approach
- Medical coding basics
- Interpersonal relationship building
- HIPAA
- Provider relations
- Adaptable to change
- Administrative support experience
- Time management mastery
- Conflict resolution techniques
- Transcription
- ICD-10 coding
- Appointment coordination
- Medical transcription
- Healthcare billing
- Office reception
- Data entry
- Time management
- Insurance authorization management
Timeline
Medical Secretary
Morganstein De Falcis Rehabilitation Institute
07.2022 - Current
Unit Secretary
Select Medical Helen M Simpson Rehabilitation Hosp
10.2018 - 07.2022
Unit Secretary
Pinnacle Health
09.2012 - 09.2018
MBA -
University of Phoenix
Master's of Health Administration -
University of Phoenix
Bachelor of Science - Human Development & Family Studies
Pennsylvania State University
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