Ashley Kan
Reading
Summary
Organized and motivated individual with 5 years of experience in the automative industry who is eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Skilled in managing stress and maintaining composure while ensuring customer satisfaction. Significant experience in customer interactions and service delivery. Motivated individual with a focus on continuous improvement and success in all activities.
Overview
10
10
years of professional experience
Work History
Client Advisor
Bmw Of Reading
Reading
05.2023 - Current
- Analyzed client requirements to develop tailored solutions.
- Processed funds efficiently to ensure timely transactions.
- Built and ordered custom requests for clients based on specifications.
- Accessed tools to enhance sales processes and improve client interactions.
- Maintained strong relationships with clients through consistent follow-up.
- Ensured exceptional customer experience by addressing client needs promptly.
Sales Consultant
Southern Kia Buick GMC
Virginia Beach
01.2023 - 04.2025
- Analyzed customer vehicle needs and budget to recommend suitable vehicles, leveraging extensive product knowledge of current and incoming inventory.
- Generated customer leads and scheduled appointments by proactively contacting prospects.
- Managed financial transactions, including processing down payments and ensuring accurate completion of registration, titling, and purchase paperwork.
Sales Executive
Hilton Grand Vacations Club
Virginia Beach
03.2022 - 01.2023
- Utilized open-ended questions to assess family needs and identify optimal travel options.
- Addressed inquiries, resolved issues, and provided effective solutions as needed.
- Presented families with membership opportunities for economical vacationing.
- Completed credit applications and processed necessary documentation and fees.
- Cultivated trust with families while outlining diverse travel options.
- Provided tailored solutions to enhance family vacation experiences.
- Guided families through paperwork, ensuring a seamless application process.
- Facilitated discussions to explore cost-effective vacation alternatives.
Sales Consultant
Rk Chevrolet
Virginia Beach
07.2020 - 03.2022
- Conducted follow-ups with new and existing customers to present upgrade opportunities.
- Developed key customer relationships to drive sales growth.
- Collaborated with coworkers to achieve monthly sales goals.
- Maintained comprehensive knowledge of promotions, vehicle inventory, and payment policies.
- Processed credit and debit card transactions efficiently, ensuring accurate paperwork.
- Utilized CRM database for tracking customer information and managing appointments.
- Addressed product inquiries using current knowledge of sales initiatives and promotions.
- Executed opening and closing procedures while overseeing stock management.
Operations Manager
LA Fitness
Downingtown
02.2020 - 03.2020
- Company Overview: (Started just before covid-19 pandemic)
- Addressed customer concerns with suitable solutions.
- Collected customer fees, managed refunds, made bank deposits and provided complete sales documentation.
- Recruited, hired and trained crew members on policies, customer relations and customer service.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Maintained machines to keep up to safety regulations, monitored cleaning staff and keeping the environment up to par.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Conducted employee observations and documented findings.
- Supported accident investigations and prepared related paperwork.
- Implemented policies and standard operating procedures and safety regulations.
- Guided employees on understanding and meeting customer needs and expectations.
- (Started just before covid-19 pandemic)
Store Manager
Dollar Tree Distribution Center
Reading
07.2015 - 03.2020
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared weekly schedules to verify proper floor coverage.
- Trained and mentored associates to teach daily tasks and procedures.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent to benefit daily functions of the company.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Education
High School Diploma -
Wilson High School
West Lawn, PA05.2015
Skills
- Business development
- Product promotion
- New account setup
- Theft deterrence
- Cash handling
- Portfolio management
- Client profile building
- Client interaction
- Relationship management
- Prospect qualification
- Salesfloor maintenance
- New business development
- Onboarding management
- Customer consultations
- Client retention strategies
- Financial services
- Consultative selling
- Money handling
- Work training
- Analytical thinking
- Multitasking
- Client relationship management
- Sales strategy development
- Transaction processing
- Product knowledge
- CRM utilization
- Customer service
- Lead generation
- Effective communication
- Problem solving
- Time management
- Negotiation skills
- Team collaboration
- Training and mentoring
- Quality assurance
- Referral implementation
- Customer engagement
- Consultative sales
- Information collection
- Referral coordination
- Professionalism and etiquette
- Loan processing
Timeline
Client Advisor
Bmw Of Reading
05.2023 - Current
Sales Consultant
Southern Kia Buick GMC
01.2023 - 04.2025
Sales Executive
Hilton Grand Vacations Club
03.2022 - 01.2023
Sales Consultant
Rk Chevrolet
07.2020 - 03.2022
Operations Manager
LA Fitness
02.2020 - 03.2020
Store Manager
Dollar Tree Distribution Center
07.2015 - 03.2020
High School Diploma -
Wilson High School
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