Ashley Keeley
Royersford
Summary
Goal-oriented Customer Service Manager with 4 years of experience in leadership roles. Capable Patient Representative for the past 3 years dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Front Desk Patient Coordinator
Jeffrey Freeman Endocrinology
06.2021 - Current
- Improved patient satisfaction by efficiently managing front desk operations and providing exceptional customer service.
- Streamlined patient check-in process for faster and more accurate information gathering.
- Enhanced office organization with effective filing systems, resulting in easier access to patient records.
- Facilitated communication among patients, medical staff, and insurance companies, resolving issues promptly and professionally.
- Increased patient retention by consistently providing a welcoming environment and addressing inquiries with empathy and understanding.
- Maintained strict confidentiality of sensitive patient information while adhering to HIPAA regulations.
- Managed high call volume effectively, prioritizing urgent matters while maintaining courteousness towards all callers.
- Handled financial transactions with precision while discussing payment options with patients in a respectful manner.
- Gathered comprehensive medical histories from patients during intake processes, enhancing provider understanding of each individual''s needs.
- Educated patients on available services within the practice, promoting further utilization of resources tailored to their specific requirements.
- Implemented a digital reminder system for scheduled appointments leading to improved attendance rates.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Received and routed laboratory results to correct clinical staff members.
Tax Preparer
Santoro Services
01.2019 - 04.2019
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
Customer Service Manager
Taylor Gifts
01.2017 - 11.2018
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Devised and published metrics to measure organization's success in delivering world class customer service.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
Cashier&Deli
Corropolese Italian Bakery & Deli
09.2016 - 10.2017
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Checked prices for customers and processed items sold by scanning barcodes.
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Front Desk Associate , Cashier
Giant Food Stores
09.2010 - 01.2016
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Increased sales by offering advice on purchases and promoting additional products.
- Counted cash in register drawer at beginning and end of shift.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
High School Diploma -
Spring-Ford Senior High School 9-12 Ctr
Royersford, PA06.2012
Skills
- Customer Relationship Management Software (CRM)
- Team Leadership
- Training and Development
- Effective problem solver
- Appointment Scheduling
- Patient Registration
- Medical Billing
- Healthcare compliance
- Data Entry
- Tax Return Preparation
- Patient Care Coordination
- Organization skills
- Interpersonal Communication
- Referral Verification
Timeline
Front Desk Patient Coordinator
Jeffrey Freeman Endocrinology
06.2021 - Current
Tax Preparer
Santoro Services
01.2019 - 04.2019
Customer Service Manager
Taylor Gifts
01.2017 - 11.2018
Cashier&Deli
Corropolese Italian Bakery & Deli
09.2016 - 10.2017
Front Desk Associate , Cashier
Giant Food Stores
09.2010 - 01.2016
High School Diploma -
Spring-Ford Senior High School 9-12 Ctr
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