Ashley Keller
Collegeville,PA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Ace Hardware
06.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Traveled to company convention to observe and shop for the latest consumer products.
Inventory Specialist
NCC
11.2021 - 05.2022
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
Department Supervisor
Lowes
03.2017 - 07.2021
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed team of 25 employees, not including store team,delegated tasks and held each employee accountable for completing assignments.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Handled cash register, returns and refunds.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trainer of power equipment: forklifts, order picker etc.
- During these years I was Garden Supervisor and also Pro Sales Manager.
- Put in charge of overseeing a very large remerchandising project for the store.
Dry Goods and Front End Manager
Bucks Country Gardens
06.2016 - 02.2017
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Trained team members in successful strategies to meet operational and sales targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Maintained strong customer relations and effective customer service standards.
- Coordinated large scale special events.
- Traveled to buying shows to look for new and exciting products.
Department Supervisor of Garden Center
Lowes
09.2013 - 06.2016
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- During this time I worked in 2 separate positions.
- Appliance Sales Specialist and Garden Manager
- Received awards for live good shrink reduction.
Asset Protection Manager
Walmart
01.2011 - 05.2013
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary, or theft.
- Background-checked potential investors, partner companies and employees and drafted reports of findings.
- Built cross-functional relationships with business partners to reduce losses.
- Monitored paperwork procedures to prevent error-related losses.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Monitored store surveillance cameras to detect suspicious behavior.
- Performed thorough cash audits and deposit investigations.
- Collaborated with law enforcement to report crime and suspicious activity.
- Self-motivated, with a strong sense of personal responsibility.
- Analyze and investigate profit and loss statements.
- Deter and/or apprehend shoplifters.
- Wicklander certified in interrogation techniques. Received awards for AP Manager of the Market and for the Region.
Education
High School Diploma -
Deltona High School
Deltona, FL06.2001
No Degree -
Daytona State College
Daytona Beach, FLSkills
- Manage Budgets
- Strategic Planning
- Staff Management
- Business Management Principles
- Cost Control
- Critical Thinking
- Financial Forecasting
- Customer Service
- Sales Strategies
- Order Management
- Issue Resolution
- Employee Scheduling
- Goals and Performance
- Time Management
Timeline
Assistant Store Manager
Ace Hardware
06.2022 - Current
Inventory Specialist
NCC
11.2021 - 05.2022
Department Supervisor
Lowes
03.2017 - 07.2021
Dry Goods and Front End Manager
Bucks Country Gardens
06.2016 - 02.2017
Department Supervisor of Garden Center
Lowes
09.2013 - 06.2016
Asset Protection Manager
Walmart
01.2011 - 05.2013
High School Diploma -
Deltona High School
No Degree -
Daytona State College
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