Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Kesner

Spraggs

Summary

Accomplished professional with extensive retail experience, excelling in customer service and inventory management. Proven ability to enhance customer satisfaction and streamline operations through critical thinking and problem resolution. Skilled in staff training and multitasking, and consistently achieving optimal stock levels.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

BFS Foods
01.2024 - Current
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues. Complete beer orders with Beverage Distributors and Fuhrer to ensure that orders are correct, and monitor ice and propane levels and call for delivery. Work with vendors for changes in customer flow from events and holidays.
  • Complete store orders: Lapari, Coremark and Trax, Coke, Hershey's, MAG, Full Circle, Faris, and United Dairy
  • Complete daily paperwork, invoices, bank deposits, ATM, fill the safe, and lottery machine tasks.
  • Accurately complete cigarette, tobacco, and beer counts.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Complete beer cave resets.
  • Organize coolers
  • Developed new work flow sheets and a new ordering guide for store orders.
  • Put away orders and rotate stock.
  • Train new employees on register and side work duties.
  • Organizing and setting up the grab and go case.
  • Managed inventory systems, maintaining optimal stock levels and reducing waste.
  • Organize and delegate duties that needed to be complete. Prioritize based on importance.
  • Maintained a clean, safe, and organized store environment to enhance customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Team Member

Sheetz
11.2020 - 12.2023
  • Collaborated with team to ensure timely completion of daily operational tasks.
  • Supported customer service efforts by addressing inquiries and resolving issues promptly.
  • Implemented safety protocols during operations, promoting a secure working environment. Proper training and implementation of food safety practices.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Complete customer orders, handle cash transactions, and complete food orders accurately and quickly.
  • Check in vendors and stock shelves.
  • Work with beer vendors to complete accurate orders.

Cashier

McDonald's
11.2019 - 03.2020
  • Accurately take customer orders and complete cash and card transactions.
  • Solve customer issues.
  • Package customer orders and deliver order to the counter.
  • Effectively run the drive thru window.
  • Make tea and stock coolers.
  • Sweep, mop, and clean the dining room.
  • Make pies, cookies, and biscuits.

Temp Worker

Express Employment Professionals
01.2019 - 05.2019
  • Stock and rotate product on shelves.
  • Assemble and package flyers for shipping.
  • Prepare sample belts for customer sample book.
  • Assemble belts to create finished product
  • Roll belts and package orders for shipping.

Clerk

Circle K
06.2018 - 12.2018
  • Complete customer cash and card transactions.
  • Stock product and put away stock.
  • Assemble endcaps and displays.
  • Follow a par sheet to make pizza, sandwiches, and cookies for customers.
  • Keep store clean and safe.

Home Health Aide

TRIPIL
08.2017 - 03.2018
  • Provided personalized care to clients, ensuring comfort and safety in daily activities.
  • Assisted clients with mobility and personal hygiene, promoting independence and dignity.
  • Administered medications as prescribed, maintaining accurate records of client health status.
  • Developed and implemented individualized care plans based on client needs and preferences.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Followed nutritional plans to prepare optimal meals.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.

Kitchen Manager

GetGo Gas Station
05.2010 - 08.2017
  • Managed kitchen operations to ensure compliance with health and safety regulations. Participated in randomized food safety inspections.
  • Trained and mentored staff on food preparation techniques and service standards.
  • Streamlined inventory management processes, reducing waste and optimizing supply orders. Complete store order and kitchen orders according to set par levels and adjust as necessary.
  • Oversaw daily food production schedules to maintain efficiency during peak hours. Arrange time to have all hands on deck during busy times.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines. Make sure that the temp log and sanitation sheet is done at the designated times.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Developed kitchen staff through training, disciplinary action, and performance reviews. Thorough training took place any time a new product was introduces.
  • Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement. Make changes to work flow as needed.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste. This consists of accurate food counts, minimizing waste, and being productive.
  • Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs. Enter maintenance tickets for repairs.
  • Improved customer satisfaction with timely and accurate food delivery. Ensure the kitchen is completing orders in the goal time.
  • Learned to read reports to track sales, waste, profit, and food costs.
  • Worked to assist in rolling out new products and services, such as the special monthly sandwiches, and the new fryer and drink stations that were introduced during my employment.
  • Attended kitchen management meetings to network with other leaders, participate in new training, and come up with new ideas.
  • Accurately complete food inventory on a monthly basis.
  • Monitor and change food production sheets, food prep sheets, and kitchen waste sheets to keep costs under control.
  • Fill and manage safe issues and count down drawers.
  • Delegate tasks for kitchen and store staff.
  • Monitor fuel levels.
  • Answer calls for store problems and cover shifts for the store.
  • Check duty sheets and ensure that all tasks are completed.

Education

Business

University of Phoenix
Tempe, AZ
06-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Computer proficiency
  • Product knowledge
  • Prioritization
  • Staff training
  • Retail store support
  • Stock management
  • Time management
  • Decision-making
  • Verbal and written communication
  • Attention to detail
  • Multitasking
  • Organizational skills
  • Work Planning and Prioritization

Timeline

Customer Service Representative

BFS Foods
01.2024 - Current

Team Member

Sheetz
11.2020 - 12.2023

Cashier

McDonald's
11.2019 - 03.2020

Temp Worker

Express Employment Professionals
01.2019 - 05.2019

Clerk

Circle K
06.2018 - 12.2018

Home Health Aide

TRIPIL
08.2017 - 03.2018

Kitchen Manager

GetGo Gas Station
05.2010 - 08.2017

Business

University of Phoenix

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Ashley Kesner