Ashley Matyas
Macungie
Summary
Motivated professional with 8+ years of comprehensive experience within the industry with a focus in relationship management and strategic collaboration. Proven ability to enhance customer satisfaction, build loyalty, and drive retention initiatives. Strong organizational skills and sound judgment in aligning customer, employee, and company goals.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Royal Truck & Equipment
Shoemakersville
08.2025 - Current
- Coordinated cross-functional teams to address customer needs and resolve escalated issues.
- Developed policies and procedures to enhance customer service operations.
- Monitored performance targets and sales metrics to assess parts sales team productivity.
- Analyzed existing processes, identifying improvement areas to streamline sales workflow.
- Established performance goals for parts department, tracking progress towards objectives.
- Facilitated effective communication between teams to expedite issue resolution.
- Held regular one-on-one meetings with employees to enhance forecasting accuracy.
Director of Sales
Royal Truck & Equipment
Shoemakersville
03.2024 - 07.2025
- Led daily operations of sales department, supervising staff to optimize team efficiency.
- Collaborated with marketing, operations, and finance departments to guarantee successful sales initiatives.
- Facilitated regular sales meetings to assess performance and strategize growth improvements.
- Built relationships with key clients while ensuring retention of existing customer base.
- Crafted and delivered proposals for strategic accounts, including government contracts.
- Recruited, hired, and trained new employees to maximize profitability.
Western Territory Account Manager
Royal Truck & Equipment
Shoemakersville
04.2021 - 02.2024
- Developed and maintained relationships with key accounts.
- Presented product features and advantages to potential customers.
- Collaborated with marketing team to develop promotional materials for clients.
- Maintained accurate records of customer interactions in the CRM system.
- Attended trade shows and conferences as a representative of the company.
- Produced sales documents, finalized deals and filed records.
Business Development Manager
Royal Truck & Equipment
Coopersburg
06.2019 - 04.2021
- Established relationships with dealers across multiple regions.
- Created presentations for prospective dealers outlining the benefits of partnering with the company.
- Assisted in negotiated contracts with dealers regarding pricing, terms of sale, delivery schedules.
- Maintained accurate records of all interactions with dealers in the CRM system.
- Prepared reports summarizing inventory data for each dealer on a weekly basis.
- Trained dealer sales representatives on the Royal product.
- Coordinated detailed business trips for the President to physically meet with current and potential customers.
- Conducted extensive research of state awarded bids.
Parts Sales Representative
Royal Truck & Equipment
Coopersburg
02.2019 - 05.2019
- Adapted and filled in for this position until a new parts representative was hired.
- Provided customer service to assist in parts inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Assisted in training the new parts representative.
Marketing & Business Development Associate
Royal Truck & Equipment
Coopersburg
09.2017 - 05.2019
- Part time position: Scripted and filmed a minimum of one video per week used for internal and external promotion, training and demonstration.
- Developed storyboards and shot lists to ensure all necessary shots were taken during filming.
Marketing Intern
Royal Truck & Equipment
Coopersburg
05.2017 - 08.2017
- Conducted research on potential customers, new markets, competitors, regulations and industry trends.
- Developed presentations outlining product features and benefits for prospective buyers.
- Consolidated and organized data in the CRM system.
- Assisted in managing company social media platforms including Youtube, Instagram, Facebook and Twitter.
- Created a new demo series on the company YouTube channel highlighting product key features.
Education
BBA - Marketing
Kutztown University of Pennsylvania
Kutztown, PA12-2018
Skills
- Account Development
- Strategic collaboration
- Product knowledge
- CRM, Word, and Excel Proficiency
- Communication Skills
- Organization Skills
- Strategic relationship management
References
References available upon request.
Timeline
Customer Service Manager
Royal Truck & Equipment
08.2025 - Current
Director of Sales
Royal Truck & Equipment
03.2024 - 07.2025
Western Territory Account Manager
Royal Truck & Equipment
04.2021 - 02.2024
Business Development Manager
Royal Truck & Equipment
06.2019 - 04.2021
Parts Sales Representative
Royal Truck & Equipment
02.2019 - 05.2019
Marketing & Business Development Associate
Royal Truck & Equipment
09.2017 - 05.2019
Marketing Intern
Royal Truck & Equipment
05.2017 - 08.2017
BBA - Marketing
Kutztown University of Pennsylvania