Ashley McCullough
Greensburg
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Patient Care Coordinator
Optum
01.2019 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Processed payments using credit cards, maintaining accurate records of transactions.
Patient Access Representative
Optum
05.2008 - 01.2019
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients needs.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Education
High School Diploma -
Hempfield Area High School
Greensburg, PASkills
- Analytical Thinking
- Strong Organizational Skills
- Customer Support
- Insurance Eligibility Verification
- Consistent Deadline Management
Timeline
Patient Care Coordinator
Optum
01.2019 - Current
Patient Access Representative
Optum
05.2008 - 01.2019
High School Diploma -
Hempfield Area High School
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