Ashley McKnight

• Led pharmacy workflow to maintain accurate prescription dispensing and timely customer service.
• Trained technicians on pharmacy procedures, safety standards, and patient confidentiality requirements.
• Coordinated daily operations with pharmacists to support efficient script filling and verification.
• Monitored inventory levels, replenished medications, and controlled expired product removal.
• Scheduled team coverage and adjusted assignments to balance workload during peak volume.
• Coached staff performance, reinforced quality expectations, and improved team accountability.
• Mentored new team members for seamless integration into the pharmacy team and accelerated learning curve.
• Increased prescription fulfillment rate by optimizing workflow processes and enhancing staff productivity.
• Managed drug and supply inventories.

• Responsibilities include enhancing business development and growth by maintain market strategy for the company, improved staff awareness of business needs and demands, managed state and federal regulations, developed talent (pharmacist, Interns and technicians), utilized problem solving skills to implement improved workflow resulting in decreased pharmacist incident rates and increased customer service
• Enforced compliance with pharmacy regulations, documentation standards, and controlled substance handling.
• Led pharmacy workflow to maintain accurate prescription dispensing and timely customer service.
• Trained technicians on pharmacy procedures, safety standards, and patient confidentiality requirements.

• Responsibilities include leading and directing pharmacy staff, managing personnel, scheduling colleagues, regulatory audits, performance evaluations, quality assurance, financial profitability, loss prevention management, customer service and workflow management. Led the team through a full system conversion in 2013.
• Established a positive work environment by promoting open communication, teamwork, and employee engagement.
• Maintained high standards of cleanliness, organization, and safety within the pharmacy workspace.
• Provided expert knowledge on drug interactions, side effects, and proper dosage to patients and healthcare providers alike.
• Reduced medication errors through diligent attention to detail and strict adherence to protocols.
• Conducted regular audits of controlled substances inventory levels, ensuring compliance with state and federal regulations.

• Responsibilities include dispensing medications, prescription medication consultation, training incoming technicians and interns, monthly narcotic counts, inventory, transferring prescriptions, answering drug information questions, contacting physicians about prescription changes, immunizations, scheduling colleagues
• Coordinated with physicians and healthcare teams to resolve prescription issues promptly.
• Managed controlled substance compliance, documentation, and pharmacy regulatory requirements.
• Supervised pharmacy technicians through workflow prioritization and daily task delegation.

Duquesne University