Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashley Merkel

Kempton

Summary

Customer-focused Guest Service Representative known for productive and efficient task completion. Skilled in effective communication, problem-solving, and time management. Excel at using active listening, empathy, and patience to enhance guest satisfaction and address concerns swiftly. Committed to maintaining professionalism under pressure.

Overview

4
4
years of professional experience

Work History

Guest Service Representative

Lehigh Valley Hospital and Health Network
Allentown
12.2021 - Current
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Greeted guests warmly and provided exceptional customer service.
  • Maintained cleanliness of lobby area and front desk counter.
  • Provided guidance to new team members on how to perform tasks correctly.

Education

Associate of Science - Health Sciences

Lehigh Carbon Community College
Schnecksville, PA
05-2021

High School Diploma -

Northwestern Lehigh High School
New Tripoli, PA
06-2019

Bachelor of Science - Nuclear Medicine

Cedar Crest College
Allentown, PA

Skills

  • Customer service
  • Team collaboration
  • Service excellence
  • Guest engagement
  • Effective communication
  • Computer skills

Languages

English
Native/ Bilingual

Timeline

Guest Service Representative

Lehigh Valley Hospital and Health Network
12.2021 - Current

Associate of Science - Health Sciences

Lehigh Carbon Community College

High School Diploma -

Northwestern Lehigh High School

Bachelor of Science - Nuclear Medicine

Cedar Crest College

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Ashley Merkel