Ashley Montgomery
Camp Hill,PA
Summary
Experienced and compassionate professional delivering high-quality mental health services to adults. Proficient in designing and executing comprehensive treatment plans, conducting assessments, and closely monitoring progress. Skilled in identifying and applying suitable treatment modalities and interventions tailored to individual needs. Committed to empowering individuals in managing their mental health and enhancing their overall quality of life.
Overview
12
12
years of professional experience
Work History
Adult Mental Health Case Manager
Case Management Unit
10.2023 - Current
- Maintained up-to-date knowledge of local mental health resources, connecting clients with relevant programs promptly.
- Monitored ongoing treatments for medication side effects, worsening of symptoms and therapeutic response.
- Developed strong relationships with community resources, allowing for timely referrals and access to essential services for clients.
- Advocated for clients'' rights and ensured their voices were heard during treatment team meetings, contributing to tailored care plans.
- Coordinated psychiatric evaluations for clients in need, expediting access to appropriate medications or treatments.
- Managed 30 caseloads efficiently while maintaining a high level of care quality and attention to detail.
- Assessed client needs accurately, making appropriate service recommendations that addressed critical areas effectively.
- Collaborated with multidisciplinary teams to ensure the provision of comprehensive care for clients, resulting in improved overall wellbeing.
- Supported clients through transitional periods such as hospital discharges or housing changes, ensuring continuity of care.
- Reduced crisis situations by implementing preventive interventions and monitoring clients'' progress regularly.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Assessed mental health needs to determine the nature and extent of clients' emotional, behavioral, or mental health issues.
Client Service Coordinator
North Group Consultants
08.2022 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained and managed customer files and databases.
- Offered personalized solutions to meet customer requirements and close sales.
Lead Host
The Secret Garden Cafe
10.2020 - 01.2022
- Leading others to provide great customer service.
- Leading and training hosts and new hirers.
- Planning service workflow.
- Creating and managing customer waiting list.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Assisted managers with quickly resolving service- and food-related issues.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Nanny
Private Home
07.2019 - 12.2021
- Taught children everyday skills and language.
- Supported children in play activities, meals, and snacks, hygiene, and socialization.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Involved children in caring for household pets and chores.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Assisted with light housekeeping duties as well as running errands.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
Office Assistant/ Receptionist
Crosshill Christian School
07.2018 - 08.2018
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Planned coverage needs and organized services to support incoming special events.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Monitored office supplies by checking inventory and placing orders.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Kept accounts in balance and ran daily reports to verify totals.
Youth Program Supervisor/ School Receptionist/Administrative Assistant
Youth With A Mission
08.2012 - 10.2017
- Organized separate groups for cultural exchange and taking them overseas to Indonesia, China, Taiwan, India, and Ukraine.
- Created and organized templates and documents for school, organizing events.
- Established clear policies for handling emergency behavioral, illness and injury incidents.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Coordinated logistics for meals, transportation and program delivery.
- Observed staff and volunteers to verify compliance with educational, safety and interpersonal guidelines.
- Developed monthly schedules and assignments for volunteer staff.
- Developed and created programs and monitored effectiveness against individual participant needs.
Education
Bachelor of Science - Psychology
Crown College
Saint Bonifacius, MN07.2023
High School Diploma -
Faith Christian Academy
Arvada, CO05.2006
Skills
- Assessment skills
- Service planning
- Progress Monitoring
- Referral Networking
- Judgment and Decision Making
- Verbal and Written Communication
- Multitasking, Task Prioritization, and Time Management
- Highly Efficient and Productive
- Critical Thinking
- Problem-Solving
- Active Listening
- Clinical Documentation
- Goal Setting
- Mental health evaluations
- Crisis Intervention
references
REFERENCES
Mark Mwimah, Supervisor at Case Management Unit
MMwimah@Cmupa,org
717-232-8761
Joy Dickson, North Group Consultants
JDickson@northgroupconsultants.com
717-299-9800
Mrs Brittany Roberts, employer at private residence
robertsdb74@gmail.com
303-913-8813
Timeline
Adult Mental Health Case Manager
Case Management Unit
10.2023 - Current
Client Service Coordinator
North Group Consultants
08.2022 - 10.2023
Lead Host
The Secret Garden Cafe
10.2020 - 01.2022
Nanny
Private Home
07.2019 - 12.2021
Office Assistant/ Receptionist
Crosshill Christian School
07.2018 - 08.2018
Youth Program Supervisor/ School Receptionist/Administrative Assistant
Youth With A Mission
08.2012 - 10.2017
Bachelor of Science - Psychology
Crown College
High School Diploma -
Faith Christian Academy
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