Ashley Moore
Coraopolis
Summary
Hardworking Transportation Security Officer with focused mindset and in-depth understanding of security protocols. First-rate skills in organizing and prioritizing tasks, as well as maintaining open communication and managing conflicts effectively.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
TSA (Transportation Security Administration)
Pittsburgh
01.2025 - Current
- Conducted thorough security screenings of passengers, baggage, and cargo to ensure compliance with TSA regulations
- Utilized X-ray machines, metal detectors, and other screening equipment to identify prohibited items and potential threats
- Demonstrated proficiency in operating body scanners and pat-down procedures while maintaining professionalism and respect for passenger privacy
- Participated in ongoing training programs to stay updated on new security measures and techniques for threat detection
- Performed regular inspections of airport facilities, including checkpoints and secure areas, ensuring compliance with safety standards
Customer Service- Baggage Claim Officer
American Airlines
Pittsburgh
09.2022 - 01.2025
- Customer service representative assisting customers with lost or damaged luggage.
- Filing claims.
- Support of lost or damaged items.
Forklift Operator
PITTSBURGH POST GAZETTE
Clinton
02.2022 - 10.2023
- Once the pressman prints the papers, we wrapped and placed in packages lift these packages and place them onto forklifts, so that the packages can be distributed to the drives for deliveries moving packages from point a to point b utilizing forklift.
Patient Care Coordinator
Centene Corp
Pittsburgh
11.2018 - 02.2021
- Initiate authorization requests
- Research Claims inquiry specific to the department and responsibility
- Coordinates services with community based organizations, and attend marketing and outreach meetings as directed to represent the plan
- Train new Program Coordinators on system and usage and guide staff regarding benefits, authorization requirements and policy and procedures
- Assess and monitor inpatient census and screen for eligibility and benefits
- Data enter assessments and authorizations into the system and maintain database as directed
Broker Support
Neishloss & Fleming
Pittsburgh
06.2015 - 06.2018
- Assisted the Contracting Coordinator through the contracting process, from gathering documentation, to helping agent's complete certifications, or distributing carrier correspondences.
- Acted as a point of contact for enrollment and commissions inquiries, as well as researching and resolving issues that occur to ensure agent loyalty and satisfaction.
Customer Service Representative / Administrative Assistant
Workwell Inc
Carnegie
06.2014 - 06.2015
- Made and received calls from injured workers and employers regarding workers compensation injuries.
- Introduced Workwell services to the policy holders of the major insurance carriers that Workwell was partnered with.
- Performed data entry into Oracle system.
- Ensured that all employer information was correct, complete, and accurate.
Patient Care Coordinator / Billing Clerk
Walgreen's Specialty Pharmacy
Pittsburgh
07.2013 - 07.2014
- Answered and made calls to chronically ill patients to discuss the delivery of their specialty drugs.
- Updated patient's health profile by going over a list of questions to provide them the best customer care.
- Faxed, emailed, and Called Physician's offices to schedule delivery for special handling drugs.
- Daily key punching into computer when needed to assure accuracy of billing for all services rendered in patients account.
- Daily review of all postings before claim submission.
Collateral Reviewer
BNY Mellon
Pittsburgh
07.2012 - 07.2013
- Reviewed Mortgage documentation for client Fannie Mae.
- Made sure any necessary documents were present to be certified.
- Data entry.
Title Clearance Analyst
Quicken Loans
Moon
10.2011 - 07.2012
- Billed orders, typed title commitments, ordered payoffs for mortgages that the borrowers were paying.
- Clear judgments and other liens on the property.
- Customer Service, Called and obtained important information that was needed to clear and order to close so that the borrowers can continue with their refinance.
- Prepared mortgages to be sent out for recording.
Sales Representative
Medfast Pharmacy
Aliquippa
01.2010 - 09.2011
- Made and received calls to patients regarding their diabetic supplies.
- Ensured patients were up to date on supplies, got supplies and medication out promptly.
- Explained how devices worked and processed insurance and gave patients their co pay.
Customer Service Representative
NCO
Pittsburgh
01.2009 - 01.2010
- Professionalism and judgment with the ability to apply critical thinking, tactfully handled situations with the highest level of diplomacy.
- Received inbound calls, handled customer and employee's inquiries or escalate to proper department.
- Worked with internal and external customers to resolve invoicing discrepancies and to ensure timely payments.
- Received inbound calls from customers regarding their utility bills.
- Solved problems quickly regarding customers and companies' needs.
Customer Service Representative
Dial America Marketing
Pittsburgh
12.2005 - 01.2009
- Assisted Medicare Advantage customers with their plans, explaining benefits, and organizing times with sales agents and customers.
Education
High School Diploma -
Northgate High School
Bellevue, PASkills
- Communication skill's
- Marketing
- Guest services
- Oracle
- Outlook
- Outbound calling
- Organizational Skills
- ICIMS
- Typing
- Data Entry
- Talent acquisition
- Phone etiquette
- Supervising experience
- Billing
- Microsoft Office Suite
- Aviation
- Customer service
- Workers' Compensation
- Front desk
- Warehouse experience
- Federal Aviation Regulations
- Sales
- Leadership
- Forklift
- Microsoft Word
- English
Certification
- Forklift Certification
- Pallet Jack Certification
- CPR Certification
- Driver's License
Timeline
Transportation Security Officer
TSA (Transportation Security Administration)
01.2025 - Current
Customer Service- Baggage Claim Officer
American Airlines
09.2022 - 01.2025
Forklift Operator
PITTSBURGH POST GAZETTE
02.2022 - 10.2023
Patient Care Coordinator
Centene Corp
11.2018 - 02.2021
Broker Support
Neishloss & Fleming
06.2015 - 06.2018
Customer Service Representative / Administrative Assistant
Workwell Inc
06.2014 - 06.2015
Patient Care Coordinator / Billing Clerk
Walgreen's Specialty Pharmacy
07.2013 - 07.2014
Collateral Reviewer
BNY Mellon
07.2012 - 07.2013
Title Clearance Analyst
Quicken Loans
10.2011 - 07.2012
Sales Representative
Medfast Pharmacy
01.2010 - 09.2011
Customer Service Representative
NCO
01.2009 - 01.2010
Customer Service Representative
Dial America Marketing
12.2005 - 01.2009
High School Diploma -
Northgate High School