Ashley Moreno
Mount Pocono
Summary
Dynamic sales professional with a proven track record at Great Wolf Lodge, excelling in customer service and relationship building. Recognized for enhancing guest satisfaction and increasing sales revenue through effective communication and problem-solving skills. Adept at cash handling and inventory management, ensuring efficient operations in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Sales Associate
Great Wolf Lodge
Mount Pocono, PA
01.2025 - 02.2026
- Assisted customers with product selection and inquiries, enhancing overall guest experience.
- Maintained cleanliness and organization of sales floor to ensure optimal shopping environment.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to manage inventory levels and replenish stock as needed.
- Educated guests on resort amenities and services, improving guest satisfaction and retention rates.
- Adapted to changing priorities in fast-paced environment, ensuring timely completion of tasks.
- Provided feedback to management on customer preferences, contributing to improved service offerings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Line Cook
Great Wolf Lodge
Mount Pocono, PA
05.2025 - 01.2026
- Prepared and cooked menu items following standard recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen stations to ensure food safety compliance.
- Assisted in inventory management, ensuring adequate stock levels of ingredients and supplies.
- Collaborated with team members to streamline kitchen operations during peak hours.
- Adapted quickly to changing menu items and special requests from guests.
- Monitored food quality and freshness, making adjustments as necessary for optimal taste.
- Supported training of new staff in kitchen procedures and safety protocols.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Improved team morale and productivity through effective communication and collaboration.
- Maintained high standards of food safety and hygiene, surpassing health inspection requirements.
- Developed waste reduction program that became model for other restaurants in chain.
- Worked effectively in fast-paced environments.
Barista
Dunkin' Donuts
Mount Pocono
02.2024 - 01.2025
- Prepared and served a variety of beverages following established recipes and quality standards.
- Operated coffee brewing equipment and maintained cleanliness in the workstation area.
- Assisted customers with menu selections, ensuring a positive service experience.
- Managed cash register transactions accurately, handling payments and providing change efficiently.
- Collaborated with team members to maintain fast-paced service during peak hours.
- Monitored inventory levels and communicated supply needs to management effectively.
- Trained new baristas on equipment usage, customer service protocols, and store policies.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Seller Support Associate
Bistro
Mount Pocono, PA
02.2023 - 05.2023
- Provided timely support to sellers, resolving inquiries through various communication channels.
- Assisted in onboarding new sellers, ensuring understanding of platform tools and policies.
- Collaborated with cross-functional teams to enhance seller experience and streamline processes.
- Maintained accurate records of seller interactions and feedback to inform process improvements.
- Developed training materials for new staff, promoting knowledge sharing within the team.
- Analyzed seller feedback data to identify trends and recommend actionable solutions.
- Assisted in implementing new tools and software designed to enhance overall support efficiency.
- Worked extensively with other departments, utilizing resources to provide seller support.
- Developed strong relationships with clients to encourage repeat business and referrals.
- Streamlined communication channels for improved responsiveness to seller inquiries.
- Answered phone calls and supported urgent seller concerns, providing detailed support from personal platform expertise.
- Identified and addressed vendor concerns, working with development teams to achieve resolution.
- Exercised professionalism across varying circumstances, treating each customer with respect despite potential agitation or frustration.
Education
GED -
Urban Assembly For Collaborative Healthcare
Brooklyn, NY07.2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Cleaning techniques
- Sales training
- Payment processing
- Inventory tracking
- Sales development
- Merchandise display
- Point of sale operation
Timeline
Line Cook
Great Wolf Lodge
05.2025 - 01.2026
Sales Associate
Great Wolf Lodge
01.2025 - 02.2026
Barista
Dunkin' Donuts
02.2024 - 01.2025
Seller Support Associate
Bistro
02.2023 - 05.2023
GED -
Urban Assembly For Collaborative Healthcare