Ashley Note
Phoenixville,PA
Summary
Dedicated and customer-focused professional with 4 years of veterinary technician experience and an extensive background in customer service. Skilled in client communication, patient care, multitasking, and maintaining a calm, efficient workflow in fast-paced environments. Known for strong reliability, compassion, and a commitment to high-quality service for clients.
Overview
9
9
years of professional experience
Work History
Veterinary Technician
East Goshen Veterinary Center
10.2021 - Current
- Provided compassionate care to animals by monitoring their vital signs and ensuring their comfort during examinations and treatments
- Assisted veterinarians in performing medical procedures, including administering medications, taking X-rays, and conducting laboratory tests
- Maintained accurate medical records for each patient, documenting diagnoses, treatments, and progress notes
- Administered vaccinations to animals according to vaccination schedules and maintained vaccine inventory
- Handled emergency situations calmly and efficiently by providing first aid treatment to injured or distressed animals
- Educated pet owners on preventive care measures such as flea control, heartworm prevention, and nutrition guidelines
- Handled a number of phone calls regarding patient care, invoices and questions.
- Conducted routine laboratory tests such as blood work analysis, urinalysis, fecal examinations etc
- Operated diagnostic equipment such as radiography machines or ultrasound devices for diagnostic imaging purposes
- Monitored anesthesia during surgical procedures by observing vital signs of patients
- Maintained cleanliness of examination rooms before/after appointments
- Restrained animals safely during examinations or treatments using appropriate techniques
- Counseled clients on animal behavior issues like house training methods or obedience training techniques
- Responded promptly to client inquiries over phone/email regarding appointment scheduling, prescription refills etc
- Instructed clients about medication administration techniques (oral/topical) for home use after discharge from the clinic
- Provided support and comfort to anxious or distressed animals during their stay at the clinic
- Maintained cleanliness and organization of surgical suite, including sterilization of instruments and equipment
- Administered intravenous fluids and medications as directed by veterinarians
- Collaborated with veterinary team members to develop and implement animal care protocols and treatment plans
- Provided post-operative care instructions to pet owners regarding wound management, medication administration etc
- Prepared surgical equipment and assisted in surgeries, ensuring a sterile environment and proper handling of instruments
Customer Service Associate
Wawa
01.2019 - 01.2021
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
- Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
- Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
Retail Sales Associate
Varani Formal Wear
01.2017 - 01.2019
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
- Collaborated with team members to create visually appealing merchandise displays that increased sales by XX%
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
- Participated in regular product knowledge sessions to stay updated on new arrivals and promotions
- Proactively approached customers on the shop floor, offering assistance and personalized recommendations
- Maintained cleanliness and organization of assigned areas within the store
- Assisted in inventory management, including receiving and restocking merchandise
Education
High school diploma - undefined
Downingtown Hs West Campus
Downingtown, PA06.2018
Skills
- Customer service
- Productivity software
- Appointment scheduling
- Administrative experience
- Veterinary terminology
- Experience administering injections
- Attention to detail
- Animal care
- Customer support
- Animal handling
- Veterinary technician experience
- Computer skills
- Google Workspace
- Client email correspondence
- Receptionist
Timeline
Veterinary Technician
East Goshen Veterinary Center
10.2021 - Current
Customer Service Associate
Wawa
01.2019 - 01.2021
Retail Sales Associate
Varani Formal Wear
01.2017 - 01.2019
High school diploma - undefined
Downingtown Hs West Campus