Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ashley Pennycoff

Fleetwood

Summary

Management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive client experience and optimizing performance.

Overview

11
11
years of professional experience

Work History

Store Manager

Rite Aid
02.2020 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Maintained and processed invoices, deposits, and money logs.
  • Streamlined accounts payable and receivable management, improving relationships with vendors and customers.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Customer Service Representative

Optum
  • Assisted customers and health services regarding concerns about claims and policy allowances
  • Created leads and counseled new clients on a variety of plans to help determine what could be suit them on an individual basis

Assistant Manager

Rite Aid
02.2020 - 11.2020
  • Assisted the general manager in with overall operations of the store including general upkeep, scheduling, training, signage, and marketing
  • Monitored adherence to company policy and regulations regarding cash handling, money transfers, vendor deliveries, backroom and shrink management and general employee policies
  • Supported customer service and shrink reduction through pushing team-wide product knowledge, emphasizing G.E.T. and BIG 10 tactics, and leading by example; follows through with correcting customer concerns.
  • Ensured a profitable store through merchandising both seasonal and non-seasonal planograms as well fronting and facing product

Assistant Store Manager

Spencer's Gifts
07.2018 - 02.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Front End Manager

Weis
01.2018 - 07.2018
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Reviewed financial reports and trend forecasts.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
  • Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

General Manager

Speedway
09.2016 - 01.2018
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Co-manager

Speedway
03.2017 - 08.2017
  • Assisted general manager with any tasks required and provided shift coverage as needed. Utilized inventory management guidelines such as market maps and pricing surveys, quick counts, ordering and efficient communication with vendors, posting of invoices, and completion of signage to prevent loss and implement merchandising and marketing programs.
  • Aided in the hiring process through interviewing, onboarding, and training and developing new candidates. Effectively prioritized the stores various customer service, presentative, and merchandising needs and delegated tasks to each crew member.
  • Completed banking duties such safe and lottery counts, completion of the Daily Sales Report and ordering of change as needed.
  • Aided cashiers in basic retail functions such as tendering, stocking and rotating the sales floor and drink coolers, reloading product, as well as general cleaning

Shift Lead

Speedway
09.2016 - 03.2017
  • Assisted general manager with any tasks required and provided shift coverage as needed.
  • All operational and administrative duties as defined by Co-Manager

Office Clerk/ Customer Service Representative

Redner's Warehouse Markets
12.2013 - 09.2016
  • Promoted from cashier to office clerk during transfer between stores.
  • Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
  • Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
  • Promoted an organized workspace, maintaining clean work areas that supported optimal productivity levels throughout the day.
  • Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
  • Enhanced customer satisfaction by promptly addressing concerns and resolving discrepancies in transactions.
  • Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Contributed to the achievement of company goals by providing support during audits and ensuring compliance with internal controls.
  • Recognized in Customer Corner section of the Redner’s Weekly Newsletter: “I just wanted to commend one of your employees for the best customer service I have received at the checkout line in years. The cashier’s name was Ashley P. and she was fantastic. She got me in and out of the line in record time without having me feel rushed or disorganized. She was efficient, courteous, knowledgeable about her job and duties and very pleasant to talk to. She should truly be one of your trainers in teaching employees how to interact with customers and how to be respectful of their time. I don’t know how you recognize your employees for doing an awesome job but please put her on the top of your list. She is one of the main reasons why I will continue to shop at your stores. My hat is off to Ashley P.”

Material Handler/ Finishing Technician

Randstad Staffing/ Quad Graphics
12.2014 - 11.2015
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Increased productivity, utilizing pallet jacks and other material handling equipment effectively.
  • Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Promoted from temp to part time employee.

Education

High School Diploma -

Emmaus High School
Emmaus
06-2015

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Team leadership and coaching
  • Staff management
  • Inventory management
  • Store merchandising
  • Cash management
  • Recruitment and hiring
  • Operations management
  • Work Planning and Prioritization
  • Documentation and reporting

Accomplishments

  • Transferred to manage the highest volume store in my region in 2022
  • Corporately recognized for exceeding an aggressive yearly store shrink goal in 2023
  • Led store to rank in the top five out of 1400+ stores in 2024 during company wide sales contest
  • Ranked number one in cleaner add on sales and number two in battery add on sales out of over 115 managers for the 2019 fiscal year

Timeline

Store Manager

Rite Aid
02.2020 - Current

Assistant Manager

Rite Aid
02.2020 - 11.2020

Assistant Store Manager

Spencer's Gifts
07.2018 - 02.2020

Front End Manager

Weis
01.2018 - 07.2018

Co-manager

Speedway
03.2017 - 08.2017

General Manager

Speedway
09.2016 - 01.2018

Shift Lead

Speedway
09.2016 - 03.2017

Material Handler/ Finishing Technician

Randstad Staffing/ Quad Graphics
12.2014 - 11.2015

Office Clerk/ Customer Service Representative

Redner's Warehouse Markets
12.2013 - 09.2016

Customer Service Representative

Optum

High School Diploma -

Emmaus High School

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Ashley Pennycoff