Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashley Marie Perdomo

Pittsburgh

Summary

To obtain a position where I can demonstrate my customer service skills while enhancing my leadership and problem solving skills.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

9
9
years of professional experience

Work History

Fine Dining Server

Duquesne Club
04.2023 - Current
  • Suggested wine pairings to go with specific menu items.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Cultivated warm relationships with regular customers.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

Food & Beverage Manager

Fitler Club
01.2021 - 03.2022
  • Oversaw the hiring process for new employees, selecting top talent to join our team.
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
  • Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.

Fine Dining Server

Fitler Club
04.2020 - 01.2021
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Maximized upselling opportunities by promoting daily specials or premium menu items.
  • Recommended wine pairings for guests' meals, leading to increased wine sales and guest satisfaction.
  • Personalized service for regular guests by remembering their preferences and special occasions, fostering loyal customer base.

Shift Manager

Starbucks
09.2016 - 04.2020
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.

Education

High School Diploma -

Bronx High School For Writing & Communication Arts
New York, NY
06-2012

Skills

  • Bilingual (English / Spanish)
  • Sales pitching
  • Strong leadership and organizational skills
  • Exceptional customer service
  • Fine dining experience
  • Food safety training
  • Tableside etiquette

Languages

English
Native or Bilingual

Timeline

Fine Dining Server

Duquesne Club
04.2023 - Current

Food & Beverage Manager

Fitler Club
01.2021 - 03.2022

Fine Dining Server

Fitler Club
04.2020 - 01.2021

Shift Manager

Starbucks
09.2016 - 04.2020

High School Diploma -

Bronx High School For Writing & Communication Arts

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Ashley Marie Perdomo