Ashley Perez Figueroa
Bethlehem
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Senior Loan Specialist
OneMain Financial Inc.
Bethlehem
11.2019 - Current
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Reviewed loan agreements to confirm completeness and accuracy.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Processed payments over phone and set up recurring drafts.
- Completed skip traces on customers failing respond to collection efforts.
- Completed title work for secured loans, collected fees and mailed out title and documents needed to dmv to record lien.
- Created and maintained records of notarized items in paper and electronic forms.
- Affixed stamp or seal on documents as proof of witnessing event or deal.
- Scheduled in branch and electronic loan closing appointments.
- Sold life insurance
- Explained coverage options to potential policyholders, answering questions or concerns.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Disciplined employees to encourage compliance with company policies and procedures.
- Increased efficiency and drove branch revenue by optimizing daily operations.
Customer Service Agent
IQor Inc.
Bethlehem
04.2018 - 11.2019
- Guided customers through the companies websites, handled website issues by troubleshooting with the customers. Creating tickets for customers who had difficulty or complaints about our websites so we can enhance the problems to fit their needs.
- Following up with customers once issues have been resolved.
- Managed high-volume of inbound and outbound customer calls.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- I was honored to be Agent of the month on my first month on the phones.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with payments towards their accounts and read scripts verbatim.
Customer Service Associate
Walmart
Bethlehem
08.2016 - 08.2017
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, cashing checks, and sending cash via money gram and Walmart to Walmart.
- Excelled in exceeding daily credit card application goals.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
Education
High School Diploma -
Freedom High School
Bethlehem, PASome College (No Degree) - General Studies
Northampton Community College
Bethlehem, PASkills
- Bilingual
- Customer service
- Loan approvals
- Data security practices
- Issue resolution
- Policies and credit lines
- Communications
- Team building
- Debt and credit management
- Customer support
- Life insurance license
- Notary public
Education and Training
other,other
Timeline
Senior Loan Specialist
OneMain Financial Inc.
11.2019 - Current
Customer Service Agent
IQor Inc.
04.2018 - 11.2019
Customer Service Associate
Walmart
08.2016 - 08.2017
High School Diploma -
Freedom High School
Some College (No Degree) - General Studies
Northampton Community College