ASHLEY PITTS
Aldan
Summary
Experienced call center professional with strong communication skills. Demonstrates exceptional customer engagement abilities and effective objection handling, leading to high customer satisfaction. Possesses excellent organizational skills. Motivated team player dedicated to delivering exceptional service and contributing to team success.
Overview
10
10
years of professional experience
Work History
Contact Center Specialist
The JG Wentworth Company
2015.03 - 2019.07
- Provided accurate, valid and completed information by using the right methods/tools
- Achieved high customer satisfaction ratings, effectively addressing concerns and providing appropriate solutions.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Contributed to team success by consistently achieving individual performance goals and targets.
- Managed high call volumes while maintaining exceptional service quality and professionalism.
- Recognized by management as a top performer in both service quality and productivity, receiving multiple performance awards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Market Growth Manager -Temp Hire
KidAdmit, Inc.
2015.10 - 2015.11
- Oversaw a high volume of outgoing calls
- Contacted daycares and preschool providers to guarantee access to their online profiles
- Exceeded daily closing quotas by over 100%
- Effectively communicated company’s mission, goals and purpose to participating programs.
Marketing Specialist
Buffalo Wild Wings
2010.09 - 2013.06
- Coordinated monthly and quarterly marketing and community events such as the Eat Wings Raise Fundraiser (EWRF), car washes, trade shows and charity drives.
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
Vice President, Brand Manager/Camp Manager
Kidsplosion Nation
2009.08 - 2012.12
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends
- Evaluated return-on-investment and profit-loss projections, successfully established effective systems for record retention
- Created student and employer spreadsheets for data processing, developed 3 marketing strategies and campaigns each quarter
- Managed all company customer engagement campaigns
- Worked effectively in a heavily cross-functional, fast paced environment
- Spearheaded the creation of blogs and social media content
- Managed, mentored and developed a team of 5 camp leaders.
Education
Bachelor of Science - Communications Media
Indiana University of Pennsylvania
Indiana, PA01.2009
Skills
- Problem-solving skills
- Call Center Customer Service
- Customer Support
- Product Knowledge
- Logging call information
- Resolving issues
- Verbal and written communication
- Inbound phone calls
- Self-starter
- Teamwork and Collaboration
Timeline
Market Growth Manager -Temp Hire
KidAdmit, Inc.
2015.10 - 2015.11
Contact Center Specialist
The JG Wentworth Company
2015.03 - 2019.07
Marketing Specialist
Buffalo Wild Wings
2010.09 - 2013.06
Vice President, Brand Manager/Camp Manager
Kidsplosion Nation
2009.08 - 2012.12
Bachelor of Science - Communications Media
Indiana University of Pennsylvania
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