Ashley Ramos-Gonzalez
Reading
Summary
Bilingual (English/Spanish) healthcare support professional with over 4 years of experience in caregiving and program coordination. Proven ability to manage client care, coordinate services, and provide high-quality customer support. Strong communication, organizational, and administrative skills. Seeking a remote position in healthcare support or customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Program Coordinator
Supportive Concepts for Families Inc.
Reading
10.2019 - Current
- Assist in coordinating daily program operations and client services.
- Schedule appointments and manage staff/client calendars.
- Maintain accurate documentation and client records.
- Communicate with families, staff, and healthcare providers.
- Support compliance with program policies and procedures.
- Help train and guide new staff members.
- Provide daily living assistance including bathing, grooming, and meal preparation.
- Manage medication schedules and ensure proper administration.
- Support individuals with developmental disabilities through structured care.
- Monitor client well-being and report changes to appropriate staff.
- Build strong, trusting relationships with clients and families.
Production Worker
East Penn Manufacturing
Kutztown
08.2022 - 09.2023
- Operated machinery to assemble battery components efficiently.
- Maintained cleanliness and organization of the production area daily.
- Followed safety protocols to ensure a safe working environment consistently.
Education
Reading Senior High School
Reading , PaSkills
- Client services
- Program coordination
- Documentation management
- Staff training
- Bilingual English & Spanish
- Scheduling
- Customer Service & Client Support
- Healthcare & Direct Support
- Documentation & Record Keeping
- Microsoft Excel & Computer Skills
- Communication & Problem Solving
- Team Leadership & Training
Languages
English
Full Professional
A1
Spanish
Full Professional
A1
Certification
- Adult First Aid/CPR/AED with Anaphylaxis and Epinephrine Administration, 3/18/2026
Timeline
Production Worker
East Penn Manufacturing
08.2022 - 09.2023
Assistant Program Coordinator
Supportive Concepts for Families Inc.
10.2019 - Current
Reading Senior High School