ASHLEY REYES
Philadelphia
Summary
Dynamic customer service professional adept at managing client interactions and streamlining processes to boost satisfaction. Skilled in proactive communication and multi-channel support, fostering lasting customer relationships. Experienced in collaborating with teams to align service strategies with organizational objectives, driving efficiency and results.
Overview
11
11
years of professional experience
Work History
Customer Accounts Advisor
Aaron's Sales and Lease
10.2024 - 12.2025
- Managed inbound and outbound call operations, addressing inquiries, concerns, and requests.
- Managed elevated client calls and facilitated seamless transfers to appropriate departments.
- Facilitated client communication through phone, email, chat, and in-person interactions.
- Cultivated positive customer relationships through proactive communication and timely follow-ups.
- Coordinated interdepartmental collaboration to improve customer satisfaction.
- Oversaw maintenance of accurate customer records and executed data entry tasks.
- Formulated strategic account plans to align client requirements with organizational objectives.
Administrative Assistant
Liberty Licensing & Consulting
01.2018 - 09.2024
- Facilitated attorney support by tracking deadlines and maintaining project documentation, ensuring efficient office operations.
- Streamlined organization of legal documents and management of case files to uphold regulatory compliance.
- Submitted employee identification numbers to Internal Revenue Service (IRS) online portal, facilitating accurate tax reporting for new hires.
- Filed certificate of organization (LLC) with Pennsylvania Department of State Bureau of Corporations and Charitable Organizations, ensuring legal compliance for business operations.
- Implemented corrective action plans for state audits, enabling companies to achieve regulatory compliance and avoid penalties.
- Ensured confidentiality of sensitive information through strict adherence to privacy policies and implementation of secure filing systems.
Assistant ManageR
Mocca's Restaurant
Moca, PR
01.2015 - 12.2017
- Assisted in managing daily restaurant operations and staff scheduling.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated training sessions for new employees, improving service standards and team efficiency.
- Developed and implemented customer service strategies, enhancing guest experience and satisfaction.
- Managed customer service inquiries and complaints, ensuring timely resolutions and maintaining customer satisfaction.
- Ensured compliance with health and safety regulations in food handling.
- Monitored cash handling procedures to ensure accuracy and security.
- Oversaw inventory management and ordered supplies.
- Collaborated with kitchen staff to maintain quality food presentation standards.
Education
Highschool Diploma -
Thomas Edison High School
CNA Certificate -
Prism Tech
Skills
- Customer Service
- CRM Experience
- Call Management
- Account management
- Data Analysis
- Microsoft Office/ Excel
- Healthcare Knowledge
- Technical Proficiency
- Problem- Solving
- Team Leadership
- Team Collaboration
- Customer service
Languages
English/Spanish
Timeline
Customer Accounts Advisor
Aaron's Sales and Lease
10.2024 - 12.2025
Administrative Assistant
Liberty Licensing & Consulting
01.2018 - 09.2024
Assistant ManageR
Mocca's Restaurant
01.2015 - 12.2017
Highschool Diploma -
Thomas Edison High School
CNA Certificate -
Prism Tech