Ashley Thompson
Pittsburgh
Summary
Dynamic barista with exceptional customer service skills at Cafe Cravings, known for fostering a welcoming atmosphere and resolving customer issues promptly. A team player with a keen attention to detail, I trained new employees and operated espresso machines, significantly enhancing repeat business through positive interactions and efficient service.
Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to mastering latte art, espresso extraction, and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.
Overview
2
2
years of professional experience
Work History
Barista
Cafe Cravings
10.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Education
Diploma
Brentwood High School
Pittsburgh, PA06-2001
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Cleanliness
- Exceptional customer service
- Order taking
Timeline
Barista
Cafe Cravings
10.2023 - Current
Diploma
Brentwood High School
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