Ashley Thompson
Parker
Summary
Empathetic medical professional with strong communication and problem-solving skills. Proven ability to support patients through education and administrative tasks, ensuring a positive healthcare experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Independence Health System
Butler
02.2022 - 10.2025
- Coordinated patient scheduling and appointments to optimize clinic workflow.
- Maintained medical records and ensured data integrity compliance.
- Educated patients on treatment plans and medication instructions.
- Addressed patient concerns and provided support to enhance patient experience.
- Supported administrative tasks including filing and insurance verification.
- Administered injections and other treatments according to physician instructions.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients on medications and procedures to ensure understanding of care instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Processed payments from patients accurately using cash registers or computerized systems.
- Explained treatment procedures and physicians' instructions.
- Educated patients on use of CGMs and blood glucose monitors.
- Conducted blood glucose tests for patients based on provider instructions.
- Checked patients' A1C levels to monitor diabetes management during appointments.
- Schedule FNA biopsies and RAI based on provider instruction.
Customer Service Specialist
US Office of Personnel Management
Washington
08.2015 - 12.2021
- Resolved customer complaints with professionalism and empathy, enhancing customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Assisted annuitants and surviving family with inquiries regarding benefits and services offered.
- Clarified monthly annuity statements for federal retirees and their surviving spouses, ensuring understanding.
- Provided accurate information on policies and procedures to ensure compliance.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
Education
Certified Medical Assistant T -
National Healthcareer Association
Leawood, KS05-2024
High School Diploma -
Karns City School District
Karns City, PA06-2005
Skills
- Patient education
- Direct patient care
- Vital sign assessment
- Blood pressure measurement
- Triage assessment
- Injection administration
- Medication administration
- Patient documentation
- Patient scheduling
- Schedule coordination
- Medical record management
- Medical records management
- Insurance verification
- HIPAA compliance
- Data entry
- Effective communication
- Team collaboration
- Attention to detail
- Time management
- Multitasking
- Customer service
- Problem solving
- Telephone etiquette
- Medical terminology
- Basic life support
Certification
Basic Life Support (BLS)
Timeline
Certified Medical Assistant
Independence Health System
02.2022 - 10.2025
Customer Service Specialist
US Office of Personnel Management
08.2015 - 12.2021
Certified Medical Assistant T -
National Healthcareer Association
High School Diploma -
Karns City School District