ASHLEY WEST
Hanover
Summary
Dedicated and detailed-oriented physician office assistant who worked in the medical field for over 8 years, supporting physicians and clinical staff in a fast-paced medical environment. I am skilled in patient scheduling, record management, insurance verification, and maintaining HIPPA compliance. I am known for excellent communication, professionalism, and compassionate approach towards patient care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
MEDICAL CONTACT CENTER SPECIALIST
Wellspan Health
11.2022 - 10.2025
- Insurance verification/registration (RTE-Epic)
- Answer high volume of calls
- Triaging calls to clinical based on urgency
- Scheduling appointments
- Documenting patient interactions
- Page on call providers
- Documenting inpatient consults from hospitalist
- HIPPA compliance
- SAFE & RACE compliance
- Meet department/team qualitative and quantitative targets
- Wellspan
PHYSICIAN OFFICE ASSISTANT
OB/GYN
01.2017 - 11.2022
- Scheduling appointments
- Managing patient records
- Billing
- Insurance verification (RTE-Epic)
- Registration
- HIPPA compliance
- SAFE & RACE compliance
- Routing patient calls
- Closing drawer at end of shift
OPTOMETRY TECHNICIAN
Visionworks
05.2013 - 01.2017
- Manage patient records
- Perform administrative tasks
- Dilations
- Educate patients on contact lens care and eyewear
- Pre-testing
- Assisting provider during exams
- Insurance verification/registration
- Sales
Education
High school graduate or equivalency certificate (GED) -
York County School of Technology
York, PASkills
- Epic
- Medical Terminology
- CRM proficiency
- Multitasking
- Attention to detail
- Office software
- Data entry
Certification
- Medical Terminology, Wellspan Health Issue Date: 2022-12-01
- CPR, Red Cross - Pennsylvania Issue Date: 2013-01-01
Timeline
MEDICAL CONTACT CENTER SPECIALIST
Wellspan Health
11.2022 - 10.2025
PHYSICIAN OFFICE ASSISTANT
OB/GYN
01.2017 - 11.2022
OPTOMETRY TECHNICIAN
Visionworks
05.2013 - 01.2017
High school graduate or equivalency certificate (GED) -
York County School of Technology