Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Williams

Dayton

Summary

Dynamic Store Leader with a proven track record at Speedway, excelling in team management and customer service. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience

Work History

Store Leader

Speedway
10.2022 - Current
  • Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
  • Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
  • Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
  • Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
  • Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
  • Elevated team performance with motivational approach and excellent training abilities.

Chat Support Representative

Bath and Body Works, Limited Brands
04.2020 - 10.2022
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
  • Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
  • Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
  • Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.

Store Leader

Dollar General
07.2015 - 04.2020
  • Streamlined inventory management with accurate record-keeping and timely ordering of products.
  • Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
  • Coordinated clearance events to clear shelf space for new product lines.
  • Planned optimal workflow through successful scheduling and task delegation.
  • Implemented loss prevention strategies to detect theft incidents and minimize financial losses for the company.
  • Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.

Education

High School Diploma -

Greene County Career Center
Xenia, OH
05-2009

Skills

  • Store safety
  • Store operations
  • Team management
  • Promotions planning
  • Customer service
  • Problem-solving
  • Friendly and positive
  • Team leadership
  • Verbal and written communication
  • Customer experience management
  • Cash management
  • Operations management

Timeline

Store Leader

Speedway
10.2022 - Current

Chat Support Representative

Bath and Body Works, Limited Brands
04.2020 - 10.2022

Store Leader

Dollar General
07.2015 - 04.2020

High School Diploma -

Greene County Career Center

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Ashley Williams