Ashley Wise
Altoona
Summary
Results-driven Assistant Manager with expertise in team leadership, policy enforcement, and customer service. Proven track record in training staff and enhancing performance to drive operational excellence.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Hoss's Steak and Sea House
11.2023 - 04.2024
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Trained and mentored staff to improve performance and maintain service standards.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated scheduling and staffing to ensure optimal coverage during peak hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Fresh Food Manager
Sam's Club
09.2019 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Assisted team in meeting sales, stock loss, labor objectives, and margin goals to increase profitability.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maximized quality assurance by completing frequent line checks.
Manager
Mcdonalds
03.2010 - 03.2018
- Oversaw daily operations to ensure quality service and product consistency.
- Trained and mentored staff to improve performance and enhance customer satisfaction.
- Implemented process improvements that streamlined workflows and reduced wait times.
- Managed inventory levels to optimize supply chain efficiency and minimize waste.
- Enforced adherence to health and safety standards to maintain a safe work environment.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Led initiatives to streamline processes, resulting in improved speed of service during peak hours.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
High School Diploma -
Altoona Area High
Altoona, PA06-2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff management
- Workload management
- Employee scheduling
- Recruiting and interviewing
- Policy enforcement
- Orientation and training
- Workplace safety compliance
Timeline
Assistant Manager
Hoss's Steak and Sea House
11.2023 - 04.2024
Fresh Food Manager
Sam's Club
09.2019 - 11.2022
Manager
Mcdonalds
03.2010 - 03.2018
High School Diploma -
Altoona Area High